IT Support Fundamentals Course
Learn to install, configure and troubleshoot computer hardware, laptops, mobile devices, printers, operating systems and small networks, keep endpoints secure and work professionally with users and…
8 lessons
IT support, networking, Linux, cloud computing and architecture, DevOps and IT service management.
Learn to install, configure and troubleshoot computer hardware, laptops, mobile devices, printers, operating systems and small networks, keep endpoints secure and work professionally with users and…
8 lessons
Learn how networks are built and run: layer models, cabling and switching, IP addressing and subnetting, routing, core network services, wireless, network security and troubleshooting and automation.
9 lessons
Learn cloud concepts, global infrastructure, compute, storage, databases, networking, security and compliance, and pricing and governance, with examples from AWS, Microsoft Azure and Google Cloud.
7 lessons
Study the internet top-down: application protocols, TCP and UDP, congestion control, IP forwarding and routing, the link layer and wireless access, and network security.
8 lessons
Learn Linux and open source, the shell, text processing, shell scripting, users and permissions, processes, packages and services, storage and networking.
7 lessons
Learn the key concepts of service management, the guiding principles and four dimensions, the service value system and value chain, and the main practices for support, change and continual…
5 lessons
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