Refund Policy

Last updated August 28, 2026

Refund Policy Overview

At Studeli, we aim to provide a fair and transparent refund process. The provider that processed your purchase also handles the refund: Paddle for purchases on our website, Apple for App Store purchases, and Google for Google Play purchases. RevenueCat only synchronizes subscription status and does not issue charges or refunds.

Subscription Refunds

Website subscriptions are processed by Paddle and are subject to Paddle's refund policies. App Store and Google Play subscriptions are processed by the relevant store and are subject to that store's refund rules. Studeli cannot directly issue refunds for purchases made through Apple or Google Play.

Important Notes:

  • Request a refund from the provider shown on your purchase receipt: Paddle, Apple, or Google Play
  • Refund requests should be submitted as soon as possible after purchase
  • Free-trial conversions and refund eligibility are subject to the relevant provider's or store's terms

How to Request a Refund

Choose the route that matches where you purchased:

  1. For a website purchase, visit paddle.net
  2. For an App Store purchase, request a refund through reportaproblem.apple.com
  3. For a Google Play purchase, use the refund request flow in Google Play
  4. If you are unsure where you paid, check your purchase receipt or contact us before submitting a request.

Refund Amount Variations

The final refund amount may differ from the original payment due to several factors:

Tax Adjustments

Taxes collected at purchase are recalculated during refund processing. Changes in tax rates or laws may affect the final refund amount.

Currency Fluctuations

If your purchase was made in a different currency, exchange rate changes between purchase and refund dates may impact the refunded amount.

Processing Fees

Certain transaction fees, including payment processing fees, may not be refundable.

Partial Refunds

In some cases, refunds may be prorated based on usage period.

Educational Content and Usage

Refund eligibility for generated content and used subscription time is determined by the provider or store that processed your purchase. That provider may consider:

  • Generated educational content, including study materials and practice questions
  • Time spent using our platform's features
  • Subscription time already used

Contact Information

For a website-purchase refund, please contact Paddle through paddle.net.

For other inquiries: Contact Us

This refund policy was last updated on August 28, 2026. Any changes to this policy will be communicated through our platform or via email.