Files, Email and Online Collaboration

Learn to keep your digital work organized, safe and easy to share. Plan folders and file names, back up and archive files, choose between application and generic file formats, and compress files so they fit size limits. Use email features such as Cc, Bcc and attachments, write clear and polite messages, and keep an inbox and calendar in order. Spot spam and phishing before they cause harm, and work with others in cloud documents using sharing permissions, comments, suggestions and version history.

Grade 9Lesson 2 of 2 in Digital Skills and ICT for Ages 12 to 16 Course

What you will learn

  1. Find your way around files, folders and file paths, plan a folder structure with clear file names, and keep your work safe with backups, sync and archiving.
    • Work with files, folders and file paths
      Understand what files and folders are, read a file path, and copy, move, rename, delete and find files without losing work.
    • Plan folder structures and name files clearly
      Design a folder structure that fits how you work, and use consistent file names that say what each file contains and sort in the right order.
    • Back up, sync and archive files
      Explain how backups, synchronization and archiving protect files, compare full, incremental and differential backups, and choose a backup plan for a real situation.
  2. Recognize common file types, decide when a generic format is the better choice, compare formats for images and media, and compress files so they are easier to store and send.
    • Recognize document and data formats and use generic formats
      Tell application formats from generic formats such as PDF, RTF, TXT and CSV, and save or export the right format for the person who will open the file.
    • Choose image, sound and video formats
      Compare JPG, PNG and GIF and common audio and video formats, explain lossy and lossless compression, and pick a format that suits the purpose.
    • Compress files for storing and sending
      Explain why file size matters, use ZIP archives and image resizing to make files smaller, and work out whether files fit within a size limit.
  3. Use the features of email correctly, write messages that are clear and polite, keep a mailbox and calendar organized, and choose the best way to communicate in each situation.
    • Use email features: recipients, replies, forwarding and attachments
      Know the parts of an email and when to use To, Cc, Bcc, Reply, Reply all, Forward, contact groups and attachments.
    • Write clear, polite and appropriate emails
      Follow netiquette and school or workplace rules to write emails with a structure, tone and content that suit the reader.
    • Organize a mailbox and calendar
      Keep an inbox under control with folders or labels, flags, rules, search and archiving, and handle meeting invitations, reminders and automatic replies.
    • Choose the right way to communicate
      Compare email with messaging, calls, video meetings, forums, blogs, wikis and social media, and choose a method that suits the audience, purpose and urgency.
  4. Spot unwanted and fraudulent messages, explain how they try to trick people, and know what to do before and after clicking a suspicious link.
    • Recognize and reduce spam
      Explain what spam is and why it is sent, how spam filters work, and how to keep spam out of an inbox.
    • Recognize phishing and respond safely
      Identify the warning signs of phishing messages, check where a link really leads, and know what to do if you clicked or shared details.
  5. Use cloud storage and sharing settings safely, collaborate in shared documents with comments and suggestions, and use version history to track, compare and restore changes.
    • Store and share files in the cloud
      Explain how cloud storage works, weigh its advantages and disadvantages, and share files with the right people at the right permission level.
    • Collaborate in shared documents
      Edit a shared document with others, give and handle feedback with comments and suggestions, and organize teamwork fairly and responsibly.
    • Use version history to track and restore changes
      Use version history to see who changed what and when, restore or copy from earlier versions, and keep versions under control when files are not in the cloud.

Files, Email and Online Collaboration study guide

5 chapters

1

Organize, store and protect your files

Finding a file is easier when its name, folder and location all make sense. Learn how common file actions affect your work, then build a structure that you and a teammate can follow. Compare backups, sync and archiving so a tidy collection is also recoverable after a mistake or a damaged device. Backup examples show what must be kept for a successful restore, not just how much storage each method uses.

1.1 Find files and work with the right copy

A file stores data as one named item: a document, photo, recording or program. A folder, also called a directory, holds files and other folders. Nested folders form a hierarchy, with a root at the top.

Read the location

A path gives directions to a file. In /Users/maya/Documents/Science/lab-report.docx, start at the root, then follow Users, maya, Documents and Science. The final part names the file. Windows uses paths such as C:\Users\Maya\Documents\Science\lab-report.docx, with a drive letter and backslashes.

The extension comes after the last dot. In lab-report.docx, .docx identifies a document format and helps the system choose a program. A file manager can show the type, size, creation date and date modified. The same name can occur in different folders because the full paths differ. Saving to an existing name in the same folder can replace the old file; read any replacement message before agreeing.

Copy or move?
ActionWhat happens
CopyA second file is made; the original stays.
MoveThe file changes location; it leaves the old location.
RenameThe name changes; the contents stay the same.
DeleteThe file is removed from its folder.

On Windows, use Copy then Paste to copy, or Cut then Paste to move. In Finder on a Mac, press Command+C, then Command+V to copy or Option+Command+V to move. Dragging between folders on the same drive normally moves a file; dragging to another drive normally copies it. Check the result when using an unfamiliar file manager.

A shortcut or Mac alias points to an item elsewhere. It is not another copy of the item. Taking only a shortcut on a USB drive can leave you with a link that cannot reach your work. Deleting the shortcut leaves the original file in place.

Find and recover work

Files may be on an internal drive, a removable USB drive, a school network drive or a cloud service. Search the location where you saved the file. Narrow results by type, date or size, then sort them if needed. To find Leo's spreadsheet from last week, filter Documents to spreadsheets and put the most recently modified results first. Open the result and check its contents before sending it.

Deletion on an internal drive usually sends files to the Recycle Bin or Trash. Restore a file there before the bin is emptied. Windows deletions from USB and network drives may bypass the bin. Cloud services have their own recovery periods, so check their bin promptly.

Suppose you copy an essay from a laptop to a USB drive and then edit the USB copy. The laptop essay stays unchanged: copies are independent. Before continuing tomorrow, check the path of the file you open. The newest-looking name alone does not tell you which copy contains the edits.

Key Takeaways

  • Use the full path to identify a file, including its storage location.
  • Copying creates an independent file; moving changes its location.
  • Keep the extension when renaming a file.
  • A shortcut points to a file; it does not contain the file.
  • Use search filters and properties to find and check the right copy.
  • Check the recovery bin promptly after an accidental deletion.

1.2 Build folders and names that make sense

An organized collection lets you find work, choose the current version and share it with confidence. A clear system also helps the next person who opens your folders.

Choose a useful structure

Group files in a way that matches how people look for them. A student might use School-2026-27/Science/Unit-3-Forces/Lab-reports. A club might group files by project, then by type of work. Keep one clear rule at each level.

Files can be arranged alphabetically, chronologically by date, numerically, or alphanumerically using letters and numbers together. An office might use codes such as INV-2026-014. Dates help when people ask, “When was it made?” A project name helps when they ask, “What was it for?”

Avoid one folder with hundreds of unrelated files. Also avoid a long chain of folders containing only one item each. Ask whether a classmate could guess where to look. Put completed work in a clearly named archive so everyday folders stay useful.

Make each name informative

Use a short, consistent pattern that describes the contents. Add a date, author or version when it helps. For example, 2026-03-14_science_lab-report_maya_v02.docx gives more information than Document1.docx. A team should agree which parts of the pattern are required before work begins.

Dates written YYYY-MM-DD sort in date order when the rest of the naming pattern is the same. Keep two digits for month and day. Compare these sets:

Month-first names, sorted as textYear-first names, sorted as text
01-05-20272026-03-02
03-02-20262026-12-20
12-20-20262027-01-05

The first set puts January 2027 before dates in 2026. The year-first set follows time correctly. This date order comes from ISO 8601, an international date standard.

Leading zeros help number sequences sort consistently. Use Lab01, Lab02 and Lab10. Some programs sort character by character and put Lab10 before Lab2. Others recognize the numbers, but padded numbers work across more systems.

Keep names portable and versions clear

Letters, digits, hyphens and underscores are useful choices for names shared across devices. Windows forbids characters such as :, ?, *, / and \ in names. Other punctuation and very long paths can cause trouble during uploads or copying. Names such as field-trip_permission-form.pdf are easy to read and transfer.

For a local file without version history, save important stages with version numbers: poster_v01, then poster_v02. “Final” becomes confusing when another edit is needed. Put the version before the extension, and use one agreed current file. Two teammates editing separate copies in different folders can create conflicting results even when each copy has a neat name.

Write the team's folder and naming rules in an agreed place everyone can find. Move files out of Downloads once you know what they are, and rename default titles while their meaning is still fresh.

Key Takeaways

  • Choose folder groups that match how people will search.
  • Use meaningful names and one shared naming pattern.
  • Use YYYY-MM-DD dates and leading zeros for consistent sorting.
  • Keep local stages numbered and make the current copy clear.

1.3 Keep copies you can recover

Saving work often protects recent edits. A backup protects against losing the saved file itself. It is a separate copy kept so you can restore work after a mistake, device failure, theft or ransomware that locks your files.

Separate three jobs
MethodMain jobImportant limit
BackupRecover lost or damaged workIt must be usable and recent enough.
SyncKeep working copies up to dateDeletions and damage may spread too.
ArchiveStore finished work out of the wayA sole archived copy can still be lost.

Synchronization copies changes between a device and cloud storage or between devices. Deleting a synced file may delete it everywhere. A service's bin and history can help, but they have retention limits. Keep a separate backup for important work.

Archiving means moving rarely used files into clearly labeled storage. Moving last year's projects to another drive frees space on the working drive. Moving them to another folder on the same drive does not. Compression can reduce their storage size. If the archive drive holds the only copy, its failure still destroys the work.

Plan three copies

The 3-2-1 rule calls for at least three copies, including the original, on two kinds of storage, with one copy off-site. Jordan keeps an art portfolio on a laptop, backs it up to an external drive, and uses an online backup service that retains earlier copies separately from the working files. A fire at home could destroy both local devices; the off-site backup provides another recovery route.

An internal drive is fast but can be lost with the device. External drives are portable but can be lost or damaged. A school network drive depends on the network and its managed backup arrangements. Cloud storage is off-site but depends on your account, provider and connection. Choose a plan that covers more than one kind of failure.

Choose a backup type

A full backup copies all selected files. An incremental copies files changed since the last backup of any type. A differential copies files changed since the last full backup.

Suppose a full backup on Sunday is 50 GB. On each weekday, 2 GB of different files change. Incremental backups copy 2 GB each day: 10 GB across five weekdays, or 60 GB including Sunday. To restore Friday's state, use Sunday's full backup and all five incrementals in order.

Differentials grow during the week: 2, 4, 6, 8 and 10 GB. That is 30 GB of weekday backups, or 80 GB including Sunday. Restore using Sunday's full backup and Friday's differential. The latest differential already includes the changes from earlier weekdays.

Check the recovery route

Schedule regular automatic backups, protect private backup data with access controls or encryption, and disconnect an external backup drive when it is not being used. Test a restore occasionally. An unreadable backup, or one missing the folder you need, cannot recover the work at the moment it matters.

Key Takeaways

  • A backup is a separate recovery copy; sync can spread unwanted changes.
  • The 3-2-1 rule includes the original, two backups and one off-site copy.
  • Incremental recovery needs the full backup and every later incremental.
  • Differential recovery needs the full backup and the latest differential.
  • An archive organizes finished work and still needs backup protection.
  • Automate backups, protect them and test restoration.
2

Choose file formats and reduce file sizes

The right file format lets a reader do the job: edit a draft, import a table, inspect a screenshot or print a finished report. Compare familiar document and media formats, and see what can disappear during conversion. Then check sizes and compression choices before sending files. Keeping an editable, high-quality original gives you room to revise while a smaller sharing copy meets the receiver’s needs.

2.1 Save a format the reader can use

A file's format describes how its data is organized. Its extension helps identify that format, but the letters alone do not change the data. Choose a format by asking what the reader needs to do.

Keep an editable original

An application or native format preserves the features used by the program. Common examples include Word documents (.docx), Excel spreadsheets (.xlsx), PowerPoint slides (.pptx) and Access databases (.accdb). OpenDocument formats include .odt, .ods and .odp. Older Office files may end in .doc, .xls or .ppt.

A generic format works in many programs and on different systems. It helps when a receiver uses different software, cannot install an app, or needs a file that will remain readable later. Broad support can come with lost editing features, so keep the original too.

FormatWhat it keepsUseful purpose
TXTPlain charactersSimple notes without formatting
RTFText and basic formattingA document for different word processors
CSVTable values as plain textMoving data into another program
PDFPage layoutReading and printing a finished document

PDF preserves layout and is usually less convenient to edit, but PDF editors can still change it. For a draft that a classmate must revise, send the editable format or share a cloud document.

Move table data carefully

A CSV file contains rows of values separated by commas. For example:

Name,Event,Time
Ava,100 m,13.42
Leo,100 m,14.05

The first row provides headings. A spreadsheet or database can import the data. CSV does not preserve spreadsheet charts, cell colors or formulas: formula results become values. Saving a spreadsheet as CSV normally exports only its current sheet. Keep the workbook if you will need its calculations or other sheets later.

Web pages use HTML for content and structure and CSS for appearance, including colors and layout. Both are plain text. Browsers use the CSS rules with the page; opening a CSS file by itself does not display a complete web page. Exporting a document as HTML may also create a folder of images that must stay with it.

Convert, then inspect

Use Save As, Export, Download as, or a PDF print option to create the new format. Renaming report.docx to report.pdf only changes the label. The contents remain a Word document and may fail to open correctly.

After export, open the new file. Check page layout, fonts and any features you need. Conversions can lose comments, tracked changes, macros, formulas or animations. A scanned PDF contains page images; OCR, optical character recognition, can turn those images into editable text. Check the result for misread letters and numbers.

Show full extensions when checking received files. In invoice.pdf.exe, the final extension is .exe, which identifies a program. Hiding extensions can make that name look like a PDF. Do not decide what a file is from the first familiar letters in its name.

Key Takeaways

  • Keep the editable application file when exporting another format.
  • Match the format to the reader: edit, read, print or import data.
  • CSV keeps table values, without formulas, charts or workbook structure.
  • Use an export command; changing an extension does not convert data.
  • Check converted files and OCR text for errors.

2.2 Choose clear images and suitable media files

Photos, diagrams, recordings and videos need different kinds of storage. The useful choice balances detail, file size and what the receiver will do with the file.

Pixels and compression

A digital image is a grid of pixels, tiny points of color. Its pixel dimensions are its width and height. A 4000 by 3000 image contains 12,000,000 pixels. At 3 bytes per pixel, uncompressed color data would occupy 36,000,000 bytes, about 36 MB in decimal units. Compression makes many actual image files much smaller.

Lossless compression allows the exact stored data to be recovered. Lossy compression discards some detail permanently to save more space. This can work well for photos, music and video, where small changes may be hard to notice. Text, program code and table data need exact recovery.

Match the image to its job
FormatMain featuresGood uses
JPG or JPEGLossy; adjustable qualityPhotos with many colors and smooth shading
PNGLossless; supports transparencyScreenshots, diagrams, logos and text
GIFUp to 256 colors per frame; simple animationShort loops and simple graphics

JPG can keep a photograph small. Strong compression can produce artifacts, visible blocks or smudges around edges. Repeated editing and lossy saving can add damage; simply viewing a JPG does not recompress it. A PNG keeps lettering sharp and can have a transparent background so a logo sits neatly on different colors.

GIF compression is lossless for its stored image data, but fitting a photograph into its limited color palette can discard colors first. It also supports a fully transparent palette color. This makes GIF useful for simple loops but a poor choice for a detailed class photograph.

Converting a damaged JPG to PNG cannot recreate detail that was already removed. Keep the original image for future editing and export a sharing copy.

Sound and moving images

MP3 and AAC audio use lossy compression. WAV is commonly uncompressed and large; FLAC stores audio losslessly. MP4 video commonly contains compressed picture and sound data and is useful for sharing, but videos can still exceed email limits. The format must also work on the receiver's device.

A recorded interview for classmates can be exported as MP3. Keep the highest-quality original for editing. For a screenshot of an error message, choose PNG so the help desk can read the text. A school website photo can use JPG at suitable dimensions and quality.

More pixels are useful for large displays, cropping or printing, but can be wasteful for a small web image. Resize a sharing copy to suit the display, then inspect it. The exact byte size depends on the picture and compression settings, not just its width and height.

Key Takeaways

  • Pixel dimensions help describe an image; byte size also depends on its format and compression.
  • Lossless compression preserves data; lossy compression permanently removes some detail.
  • JPG suits photos, PNG suits sharp graphics and transparency, and GIF suits simple loops.
  • Keep a high-quality original before making smaller media copies.

2.3 Make files fit without losing the original

A smaller file needs less storage, mobile data and transfer time. Email attachments and upload forms also have size limits. First check the file sizes, then choose a method that suits their contents.

Read the units

A byte contains 8 bits. Decimal storage units increase in steps of 1000: 1 KB is 1000 bytes, 1 MB is 1000 KB, 1 GB is 1000 MB, and 1 TB is 1000 GB. Some software counts in steps of 1024 instead. Windows may show a marketed 500 GB drive as about 465 “GB”; those binary-sized units are properly called GiB. The number of bytes has not changed.

Personal Gmail and Outlook.com accounts each allow 25 MB of attachments per message. School and work account limits are set by administrators. Check the limit that applies to both the sending method and recipient.

Pack and extract files

A ZIP archive bundles files and folders into one file, usually with compression. ZIP, RAR and 7z are archive formats. Their compression is lossless, so extraction recovers the exact original files. ZIP support is widely built in; support for other archives depends on the device and software.

To use an archive, select the needed files, choose the compression command, and give the archive a clear name. The receiver should extract it into an ordinary folder before editing. Opening a document inside an archive can create a temporary copy whose edits are easy to lose.

Compression savings depend on the contents. A 40 MB folder of CSV files compressed to 8 MB saves 32 MB:

40−840×100=80%

A 40 MB folder of JPGs might shrink to only 39 MB, saving 2.5%. JPG, PNG, MP3, MP4 and DOCX already use compression, so zipping them often saves little. Zipping an existing ZIP again gives little benefit too.

Reduce media or share a link

Priya has six JPG photos of 4.2 MB each. Together they total 25.2 MB, above a 25 MB attachment limit. A ZIP cannot be relied on to make them fit. She can share the full-size files through a restricted cloud link, or make smaller sharing copies.

Resizing from 4000 by 3000 to 1600 by 1200 reduces the pixel count from 12,000,000 to 1,920,000: 16% remains. A sharing copy might be roughly 0.7 MB, with all six around 4 MB, but she must measure the exported files. Pixel count alone does not fix the final compressed size.

Other methods include lowering JPG quality, compressing pictures within a presentation, cutting unused video or exporting video at lower resolution. Keep the full-quality original. If an archive is password protected, send the password through a separate channel; including it in the same email gives anyone reading that email both pieces.

Key Takeaways

  • Compare total attachment size with the account or upload limit.
  • ZIP compression is lossless and works best on data that is not already compressed.
  • Extract archived documents before editing.
  • Measure exported media: fewer pixels do not guarantee a particular byte size.
  • Keep original-quality files and share suitable copies or a permission-controlled link.
3

Communicate clearly by email and choose the right channel

A useful message reaches the right people with enough detail to act. Learn how recipient fields, replies, attachments and shared links work, then write a clear request and check it before sending. Mailbox tools and calendars keep actions and appointments visible. Choosing between email, comments, chat and calls helps the same information fit different audiences, schedules and levels of urgency.

3.1 Choose recipients and send the right file

Email sends messages between accounts. It is asynchronous: the reader can respond later. An address such as maya.lopez@lakesideschool.example has a mailbox name, an @ sign and a domain identifying its organization or provider. Check the whole address; autocomplete can select a different person with a similar name.

Put each person in the right field
FieldPurpose
ToMain recipients who should read or act
CcPeople who should stay informed
BccRecipients whose addresses are hidden from other recipients

A subject line names the topic. The body contains the message. A signature can add your name, role and contact details automatically. Mark high importance only when it helps readers recognize a genuinely urgent message.

For a coach's update to 24 families, Bcc keeps families' addresses hidden from one another. The coach can put her own address in To and the families in Bcc. Bcc recipients still see To and Cc. If one replies to everyone, that person can reveal that they received the hidden copy.

An address book stores contacts. A contact group, also called a distribution list, lets one group name stand for many addresses. Check the members before sending; an old member may still be included. A group by itself does not hide the addresses, so choose Bcc when needed.

Reply, reply to everyone or forward

Reply usually answers the sender. Reply all reaches the sender and the visible To and Cc recipients. Check the address fields before sending. A private acknowledgment rarely needs every member of a large group.

Forward sends the message to new people you choose. It normally carries its attachments; replies usually do not. Read the earlier thread before forwarding it, check permission to share, and remove private information that the new reader should not receive.

Attach a copy or link to a shared file

Before attaching, open the file and check its contents, version, name, format and size. Mention it in the body: “I attached the updated schedule as a PDF.” Wait for the upload to finish before sending.

An attachment gives each reader a separate copy. A cloud link points readers to one shared file, whose updates they can see. Link access depends on permissions, and the owner can remove that access later. Removing a link's permission cannot retrieve an attachment already delivered or a copy already downloaded.

Email leaves a searchable record and works across schedules. It can also be missed, forwarded or misunderstood, so do not assume delivery means someone has read it. A sent email usually cannot be taken back. Gmail's Undo Send setting provides only a short cancellation window, from 5 to 30 seconds; it does not retrieve a message days later.

Key Takeaways

  • Use To for action, Cc for awareness and Bcc to hide recipient addresses.
  • Check group membership and expanded recipient fields before sending.
  • Reply all includes visible To and Cc recipients; use it only when they need the answer.
  • Forwarding can carry attachments and private thread content.
  • Attachments create separate copies; shared links need permissions.
  • Check the file and wait for its upload before sending.

3.2 Write a message the reader can act on

A useful email lets the reader quickly understand who is writing, why, and what should happen next. Netiquette means polite, responsible online behavior. Clear writing is part of that behavior.

Put the purpose first

Use a specific subject, a suitable greeting, a direct first sentence, the details the reader needs, and a clear request or next step. Finish with a polite closing and your name. Short paragraphs are easier to scan than one long block.

Consider a message with no subject: “hey can u send me the homework i wasnt there!!!! thx”. The teacher has to work out the class, missed lesson and request. A clearer version is:

Subject: Missed science class on Tuesday: Unit 4 homework

Dear Mr. Okafor,

I missed science class on Tuesday, October 6, because of a dentist appointment. Could you tell me what homework was set for Unit 4, or where I can find the worksheet?

I will hand it in by Friday.

Thank you,

Jamal Reed, Class 9B

The subject identifies the missed lesson. The question points to the exact worksheet Jamal needs, so the teacher can answer without asking for more details.

Match the tone to the reader

A teacher, employer or unfamiliar adult normally needs full sentences, standard spelling and a respectful greeting. A friend may be comfortable with an informal style. Avoid slang and text abbreviations in formal messages. ALL CAPITALS can read as shouting, and sarcasm can be misread without tone of voice.

If you are upset, save a draft and return to it later. Read the message aloud to check how it may sound. A simple request such as “Could you confirm the meeting room?” is clearer than a complaint that makes the reader guess the question.

Follow account rules and protect people

A school's or employer's acceptable use policy explains permitted use of its accounts. Follow its rules on respectful messages, confidential information and sharing copyrighted work. Do not send a paid book or someone else's private document without permission. Use the right account for the purpose.

Do not send passwords, security codes or sensitive personal details in ordinary email. A message may reach the wrong person, be forwarded or remain stored for years. Protect your account with a strong password and two-factor authentication, and sign out of shared devices.

Read once before Send

Check the recipients, subject, spelling, tone and attached file. Confirm that the file actually finished attaching and that the message comes from the intended account. When replying, answer each question and retain useful thread context. Update the subject if the topic changes.

Follow the response time agreed at school or work. If a full answer needs more time, a short acknowledgment can explain when the sender can expect it. Avoid chain messages and rumors that add clutter or harm other people.

Key Takeaways

  • Give the reader a clear subject, purpose, request and sign-off.
  • Choose a respectful tone and level of formality that suit the reader.
  • Follow account rules and protect private information.
  • Read the message and check recipients and attachments before sending.

3.3 Keep messages and meetings under control

A mailbox is easier to use when you can tell what needs action, what is finished and what must be kept. A calendar handles when work or meetings should happen.

Know where messages go

The Inbox receives new mail. Sent keeps messages you sent; Drafts holds unfinished messages. Junk or Spam holds messages caught by filtering. Trash or Deleted holds deleted messages until removal. Archive keeps mail outside the Inbox.

Create folders for classes or projects, or use labels where available. A message can carry several labels. Archiving clears the Inbox while keeping the message searchable. Deleting places it on a path toward removal, so do not use Delete for work you still need to keep.

Flag, star or mark unread a message that needs attention. Where the app allows it, turn it into a task with a due date and reminder. An unread mark alone cannot tell you whether the action is due today or next month.

Let rules sort predictable mail

A rule or filter checks a condition and performs an action. For example: “Messages from the club coach go to Basketball and receive a flag.” Test a new rule on a few messages. A rule that matches every message containing “club” could hide unrelated mail too.

Search by sender, subject, date or attachment. To find a permission form from last month, combine the teacher's name with “permission”, then filter for messages with attachments. Search the whole mailbox if you already archived it.

Large attachments can quickly fill mailbox storage. Save important files in suitable folders, then remove mail you no longer need and empty Trash when appropriate. Saving an attachment elsewhere does not itself remove the message's stored copy.

Use calendars for scheduled events

A meeting invitation records the date, start and end time, place or link, and guests. Accept, Tentative and Decline tell the organizer whether you plan to attend. Accepting normally adds the event to your calendar. Check availability before replying, and send an update if your plans change.

A recurring event creates a series. The chess club meets every Tuesday from 3:30 to 4:30 p.m., with a reminder 15 minutes before it starts. A member who misses one Tuesday should change that occurrence, not cancel the entire series. Calendar invitations can display an event in each guest's local time; the organizer must set the event's time zone correctly.

Set useful automatic replies

An automatic reply can tell people when you will return and who can handle urgent questions. For example: “I am away until Monday, April 6. For science club questions, please contact Ms. Rivera.” Keep it short and avoid personal details about an empty house or travel plans.

When an email asks for work by Friday, create a task for the deadline. When it invites you to a meeting at a fixed time, use the calendar. This keeps actions and appointments visible even after the message leaves the Inbox.

Key Takeaways

  • Archive keeps mail searchable; Delete leads toward removal.
  • Use flags and dated tasks to track unfinished actions.
  • Test rules and combine search filters to find messages.
  • Removing unneeded large messages can recover mailbox space.
  • Check invitation details, time zones and recurring-event choices.

3.4 Choose a channel that fits the situation

The best communication method depends on the job. A message can be well written and still fail if the audience cannot access it or sees it too late.

Decide whether people need to meet live

Synchronous communication happens at the same time: a phone call, video meeting or live chat. It supports quick questions and immediate clarification. People need a shared time and a working connection.

Asynchronous communication allows replies at different times: email, forum posts, comments and recorded messages. It gives people time to think and works across different schedules. Email and written comments also leave a searchable record.

A tool can support both patterns. A shared document can be edited together during a call or over several days. Choose how people will use it, not just the app's name.

Start with audience and purpose

Ask who needs the message, how many people are involved, what they need to do, and how urgent it is. Then consider privacy, formality, a record, internet access and accessibility needs such as captions.

SituationUseful choice and reason
Today's practice moves 15 minutes laterAgreed team chat for a short urgent update
Requesting an assignment extensionEmail for a formal request and written record
Discussing four competing project designsLive call with a shared document for discussion
Asking about one paragraphA comment attached to that paragraph

Urgency still depends on the reader noticing the channel. An important last-minute change may need a call if the agreed chat is not being checked.

Understand the online space

A forum groups discussions into threads, often with a moderator. A blog presents posts from an author or team, usually newest first. A wiki lets people with permission edit connected web pages and keeps a history of changes. A webinar is an online presentation to an audience. VoIP carries voice calls over the internet. Social media can reach a large audience quickly, but a public post is a poor place for a private school matter.

These differences matter. A forum suits an ongoing discussion that people join later. A wiki suits an evolving shared handbook. A video call helps a group resolve a confusing issue live, but it needs a time everyone can attend.

Reduce barriers

Text lacks tone and body language. Too many messages, weak connections, different languages and different time zones can all block communication. Write short, clear messages, agree response times and record decisions where the team can find them. Provide captions for people who need them.

Agree channel roles: chat for quick questions, email for formal requests and document comments for feedback. Otherwise a decision may be buried in one person's messages. Before sharing, consider permission and the wider audience: even a disappearing message can be copied or screenshotted.

Key Takeaways

  • Synchronous methods support live exchange; asynchronous methods fit different schedules.
  • Choose by audience, purpose, urgency, privacy, access and need for a record.
  • Forums, blogs and wikis organize information in different ways.
  • Agree channels and response times so decisions are easy to find.
  • Online messages can be copied and shared beyond their first audience.
4

Recognize spam and phishing and respond safely

Unwanted messages and scam requests can arrive through familiar-looking channels. Learn what makes bulk mail spam, how filters make mistakes, and how to judge a request beyond its appearance. Practice checking destinations and verifying messages through trusted routes. Knowing what to report and how to respond after sharing information can limit damage and make it easier to get help quickly.

4.1 Recognize unwanted bulk messages

Spam is unsolicited bulk messaging: many people receive messages they did not ask for. It may advertise products, promote scams or carry harmful links. It can arrive in email, texts, social messages or comment sections.

Why so much spam arrives

Sending messages automatically costs little, so a tiny response rate can be profitable. Spammers collect addresses from public posts, stolen data and guesses. Spam wastes time and storage and can bury a useful message among unwanted ones. Some messages also attempt fraud or deliver malware.

Receiving a message you dislike is not enough to call it spam. A newsletter you chose to receive is requested mail, even when you no longer enjoy it. An expected email from your teacher can be genuine whether it has an attachment or not.

Understand the filter

A spam filter examines signals such as the sender's reputation, links and wording. It places likely spam in Junk or Spam. It makes judgments, so it can make mistakes:

MistakeWhat happensWhat you can do
False positiveGenuine mail is treated as spamFind it in Spam and mark Not spam.
False negativeSpam is allowed into the InboxMark it as spam.

If a worksheet never appears, check Spam before asking for another copy. Seeing something in the Inbox does not make it trustworthy; filters miss some unwanted messages. Marking Spam and Not spam gives the service feedback about its decisions.

Reduce exposure and respond sensibly

Keep your main address off public pages when possible. Use a separate address for sign-ups, and leave marketing-consent boxes unchecked when you do not want messages. Use Report spam or Block for suspicious bulk mail. Replying “Stop” can tell the sender that the address is active.

An unsubscribe link is useful in a genuine newsletter you signed up for. In suspicious spam, use the mail service's report function: the message's unsubscribe link could confirm your address or lead to a harmful site. Decide from the sender and context before treating that link as safe.

Sort three cases

A surprise “free phone” offer sent widely by an unknown sender is unwanted bulk mail and may also be a scam. A museum newsletter you explicitly requested is not spam; unsubscribe if it is no longer useful. A teacher's expected worksheet belongs with your school mail.

The key questions are whether you asked for the message and whether it is being sent in bulk. A big attachment, bright design or unfamiliar subject does not settle those questions on its own.

Key Takeaways

  • Spam means unsolicited bulk messages, not every message you dislike.
  • Filters can hide genuine mail or allow spam into the Inbox.
  • Check Spam for missing expected mail and give the filter feedback.
  • Use reporting tools for suspicious spam; unsubscribe from genuine requested newsletters.

4.2 Check suspicious requests and get help quickly

Phishing uses a false trusted identity to trick someone into giving up information, opening harmful files or sending money. A message can look polished and still be a scam. Focus on its request and where it sends you.

Recognize the pressure

Warnings include an unexpected payment request, a demand for a password or security code, an account-closure threat, a prize offer, an unfamiliar attachment or an address imitating a known organization. A real contact's account can be taken over, so a familiar name is not enough.

Spear phishing uses details about a particular person or group. Smishing arrives by SMS; vishing uses voice calls. Pharming redirects a device toward a fake site through harmful code or altered settings and may involve no message at all.

Inspect the destination

Hover over a link on a computer to inspect its real address. On a phone, use the link-preview option, often available by pressing and holding, without opening the page. Check the website host, the name after https:// and before the next slash, in a simple web address.

For example, https://northfieldbank.account-check.example/login is under account-check.example; “northfieldbank” is only a name placed in front. It does not establish a connection to a bank. Real domains can have endings such as .co.uk, so the rule is not simply “take the last two parts.” Compare the host with the organization's address you already know. Lookalike characters, such as a digit replacing a letter, also deserve attention.

HTTPS encrypts a connection; it does not establish that a site is honest. Scammers can copy logos and write correct, fluent English. An urgent request at an unfamiliar host remains suspicious even when a padlock appears.

Verify without using the message

Suppose “Northfield Bank Security” threatens suspension within 12 hours and asks you to log in through its link. Open the bank's official app or type its known address yourself. For a school request, ask the teacher in person or use an established contact route. Do not rely on a phone number supplied by the suspicious message.

Report suspicious messages through Report phishing or your school's IT team, then delete them. Do not send your password or security codes to anyone asking by message or call. Unexpected .exe programs or Office files asking to enable macros need particular care; ZIP packaging does not make their contents safe.

Act after a mistake

If you opened a suspicious link, tell a trusted adult or IT team promptly. If you entered a password, change it through the real service and change it on accounts where you reused it. Turn on two-factor authentication. If you shared payment details, contact the bank; if you opened a harmful attachment, get help and run the approved security scan. Quick reporting gives people more time to limit damage.

Key Takeaways

  • Judge unexpected requests and destinations, even when the sender name looks familiar.
  • Use a known app, address or contact route to verify a suspicious message.
  • HTTPS protects the connection; it does not guarantee an honest website.
  • Report suspicious messages through the mail service or IT team.
  • If details were shared, use the real service to secure the account and get help promptly.
5

Store, share and work together in the cloud

Cloud tools let a team use one shared file, but useful collaboration needs clear access and clear roles. Set permissions that fit each person’s task, then handle feedback through comments and suggestions. Version history helps you trace changes and recover missing work. A careful recovery choice protects the parts teammates have improved since the older version was saved.

5.1 Share a cloud file with the right people

Cloud storage keeps files on a provider's servers. You reach them through a website, app or sync folder. A school account may provide a cloud drive that lets a group work on the same file.

Weigh convenience and dependence

Cloud files can be reached from different devices and survive damage to your own device. Sharing and co-editing are easier, and many services keep versions. But you depend on the connection, provider, account and storage allowance. Some files can be prepared for offline use; reconnecting is needed to upload changes and receive others' edits.

Private data also needs careful handling because it is stored on another organization's servers. Protect the account and follow school rules about which information may be stored there. Keep a separate recovery plan for important work.

Set both who and what

Sharing has two decisions: who may open the file, and what each person may do.

RoleTypical ability
ViewerRead the file
CommenterRead and add feedback; sometimes suggest edits
EditorChange the content; sharing powers depend on settings
OwnerControl the file and access, including deletion

Give the lowest permission that lets someone do their task. This is the principle of least privilege. A reader does not need editing rights just to see a finished poster.

For the audience, choose specific signed-in people, members of the organization, or anyone with the link. “Anyone with the link” can include strangers who receive a forwarded link. An unlisted link is still broadly accessible under that setting.

Apply a sharing plan

A science-poster group has four student editors. The teacher needs to leave feedback, so commenter access fits. When the work is ready, classmates receive view access. The draft contains names and photos, so the group restricts access to named people.

Before sending, check the recipients' accounts and permissions. If a person gets “Access denied”, check whether the right account is signed in and whether it was added. Use Request access to contact the owner when needed. Increasing access to everyone is not necessary just to fix one missing invitation.

A link keeps readers on one current file, and its access can later be removed. An email attachment gives them independent copies. Removing cloud access does not erase copies people already downloaded, so share thoughtfully from the start.

Maintain access over time

Review shared lists when a project ends. Remove permissions that are no longer needed, and keep important work under an owner who will retain it. Download or transfer permitted work before a school account closes.

If two people edit offline copies, sync may produce a conflict. Compare both files and combine the needed changes before choosing the master. Uploading one copy blindly can lose another person's work.

Key Takeaways

  • Cloud storage is useful across devices but depends on accounts, providers and connections.
  • Set both the audience and each person’s permission.
  • Give the lowest permission needed for the task.
  • Anyone-with-the-link access can spread through forwarding.
  • Review ownership and remove unneeded access after a project.
  • Compare conflicting offline copies before merging changes.

5.2 Work together without losing feedback

A shared online document lets several people edit one file. In real-time co-editing, you see named or colored cursors and changes as they happen. A group can also work at different times and leave feedback for the next person.

Keep one working document

Agree who owns each section and where the master document lives. Give sections clear headings. A shared task list should name each job, the person responsible, the due date and its status. “To do”, “Doing” and “Done” can make progress easy to see.

Downloading a copy, editing it alone and emailing it back does not update the shared document. If someone cannot open the master, help them request access. Making another file may create two competing versions before the group notices.

Use comments to ask and discuss

A comment attaches a note to selected text, a cell or another part of the file. It leaves the content unchanged. Replies form a thread so the discussion stays beside the relevant work.

An @mention names a person and can notify them. Some tools also let you assign the comment as a task. Be specific: “@Nora, can you check the date in this sentence?” tells Nora where to look and what to do. “Fix this” gives less help.

Resolve the thread after the issue is handled, not just after reading it. Resolved comments usually leave the main view but remain available in comment history. A reply can explain what changed or why the group kept the original.

Suggest before replacing

Suggesting mode or Track Changes records proposed edits for review. The writer can accept or reject them. Authorized reviewers can accept or reject suggestions according to the file’s permissions.

During peer review, Leo suggests changing “alot” to “a lot”. Ava accepts the correction. He separately comments, “Could the conclusion explain what you learned?” Ava rewrites it and resolves the discussion. The correction is a proposed edit; the question about meaning belongs in a comment.

Discuss major changes before removing a teammate's work. Section owners help prevent two people rewriting the same paragraph at once, while suggestions leave decisions visible.

Credit sources and contributions

Record an outside source's author, title, website, date and license or permission beside the project sources. Check the image’s license or permission; credit alone does not establish a right to reuse it. Credit teammates honestly; version history can help show the changes each person made.

If an AI assistant is allowed, follow the school's rules, check the facts and tell the group and teacher which work was AI-assisted. Keep private information out of assistant prompts. A fluent draft still needs human checking before it becomes part of the team's report.

Key Takeaways

  • Keep one master document and agree who handles each task.
  • Comments discuss content without changing it; mentions direct attention.
  • Suggestions record proposed edits for acceptance or rejection.
  • Resolve feedback after addressing it and keep source credits.
  • Follow rules for AI use, check its output and identify its contribution.

5.3 Recover earlier work without losing later changes

A version is a file's state at one moment. Version history keeps earlier states, often showing who changed the file and when. It can help recover missing work and explain how a team developed its ideas.

Preview before restoring

Open version history and inspect the dates, authors and highlighted changes. Preview the version you think you need. A helpful name such as “After peer review” makes an important stage easier to find than a long list of timestamps.

Restoring a version makes that earlier state the current file. In tools such as Google Docs and Microsoft 365, intervening versions remain in history, so a restore can itself be reversed. Even so, restoring the whole file changes what teammates see now. Tell the group before a broad rollback.

Recover the smallest needed part

Suppose a history group's introduction disappears on Wednesday. The version from Tuesday at 8:42 p.m. still contains it, but the next version does not. Meanwhile, teammates have improved other sections.

  1. Preview Tuesday's version and locate the introduction.
  2. Copy the missing paragraph.
  3. Return to the current file and paste it in the right place.
  4. Check that the newer sections remain and leave a comment about the recovery.

A whole-document restore would also bring back the older versions of those improved sections. Copying just the missing paragraph preserves the later work. Some tools let you create a separate copy of an old version, which can help when comparing.

Choose Undo or history

Undo reverses recent actions while editing: Ctrl+Z on Windows or Command+Z on a Mac. It is useful when you just deleted a sentence. It is not a dependable way to recover a teammate's deletion from yesterday. Version history reaches beyond your current editing session and includes other people's changes.

History supports recovery, but its retention depends on the service and settings. Earlier versions may help after ransomware damage only if those versions still exist. Keep important backups independently of the working document and its history.

Keep local stages understandable

Local or USB files often have no automatic version history. Save important stages with ordered version numbers, keeping the extension. A short change log records the date, author and change when files have to be exchanged.

A team should still agree on one master file. Names such as “final”, “new-final” and “Sam-edits-final” cannot establish which copy contains everyone's changes. At completion, keep an editable original and a PDF copy for stable reading and printing. The PDF is less likely to change accidentally, but it can still be changed with suitable software.

Key Takeaways

  • Preview history to identify when and where a needed change occurred.
  • Restore a whole version only when the whole earlier state is needed.
  • Copying a missing section from history preserves unrelated newer edits.
  • Undo handles recent actions; history can reach earlier shared work.
  • Name important stages, keep local version numbers and retain backups.

Files, Email and Online Collaboration examples

5 Walkthroughs

1

Organize a project and plan its recovery

14 steps
Follow a project from choosing its storage location to recovering its work from backups.
  1. 1
    IntroductionGive the project a home

    A school gardening team needs plans, photos and a results table. Before anyone edits, the team must know where the working files live and which copy is current.

    Follow three decisions: locate the actual file, organize its folder and name, and keep a separate way to recover it if the working copy disappears.

  2. 2
    ExplanationRead the route to a file

    A path works like directions through storage. In /School/Garden/Plans/layout.docx, follow School, then Garden, then Plans to the document.

    The last part is the filename; .docx is its extension. A file with the same name under a different folder is a different item. Check the route before assuming two names refer to the same copy.

  3. 3
    ExampleMake a copy deliberately

    The team copies layout.docx from the laptop to a USB drive for a meeting. The original stays on the laptop. Editing the USB copy changes only that copy.

    To relocate the working file instead, use a move command. Windows uses Cut then Paste; Finder on a Mac uses Command+C followed by Option+Command+V. The destination should now hold the file, with no original left in the old folder.

  4. 4
    ChallengeTake the actual presentation

    A teammate copied a shortcut to the garden presentation onto the USB drive. At the meeting, it cannot find the school file. What needs to be copied?

    ---reveal---

    Copy the presentation itself. A shortcut holds a pointer to another location, so taking the pointer does not take the file’s contents. Check that the USB drive contains the actual presentation before leaving school.

  5. 5
    ExplanationGroup files by how people look

    The team chooses a Garden folder with subfolders for Plans, Photos and Results. Each level follows a clear grouping rule.

    This is useful when a teammate asks for “the latest planting plan” or “the growth measurements.” A single crowded Downloads folder would make both searches harder, while a long chain of one-file folders would add needless searching.

  6. 6
    TipMake dates and stages sortable

    Use a name such as 2026-04-09_planting-plan_v03.docx. The date runs year, month, day; the version has two digits.

    When the rest of the pattern matches, year-first dates sort in time order. Leading zeros keep v02 before v10 even in systems that compare characters. Add a new stage number before the extension when keeping an important local revision.

  7. 7
    ChallengeRepair a confusing naming habit

    Three plans are called “final”, “new-final” and “really-final”. Two people are editing different ones. What should the group agree before continuing?

    ---reveal---

    Compare the contents, choose one current file and adopt ordered versions for saved stages. Meaningful names alone will not combine edits from separate copies. The team also needs one folder rule that everyone follows.

  8. 8
    AnalogySeparate a mirror from a spare

    Think of sync as keeping two noticeboards alike: remove a notice on one, and the removal appears on the other. A backup is a spare kept for recovery.

    The synced garden folder is convenient across devices, but a deletion can travel too. A separate backup with recoverable copies gives the team another route when the working locations share the same mistake.

  9. 9
    ExampleBuild a full starting copy

    The team selects 12 GB of project work for a full backup on Friday. A full backup copies all selected files, so it provides a complete starting state.

    The team also checks that a file can be restored. A backup job labeled “complete” is less useful than a tested recovery route if the wrong folders were selected or the stored copy cannot be opened.

  10. 10
    ExampleFollow an incremental chain

    On Monday, 1 GB of files change. Tuesday brings changes to a different 2 GB. Incremental backups store 1 GB on Monday and 2 GB on Tuesday, because each begins where the last backup stopped.

    To recover Tuesday’s state, start with Friday’s full backup, then apply Monday and Tuesday in order. Tuesday’s copy alone omits the files changed only on Monday.

  11. 11
    ExampleSee what a differential repeats

    With differential backups, Monday stores the 1 GB changed since Friday. Tuesday stores 3 GB: Monday’s 1 GB plus Tuesday’s different 2 GB.

    Both days are measured from the latest full backup. To restore Tuesday, use Friday’s full backup and Tuesday’s differential. You do not need Monday’s differential because its changes are included again on Tuesday.

  12. 12
    ChallengeCheck the off-site copy

    The team keeps the original and an external backup in the same classroom. What addition protects against losing that whole room?

    ---reveal---

    Keep a separate recovery copy off-site. The 3-2-1 rule calls for three copies including the original, two storage types and one copy elsewhere. Another folder on the same laptop would share the classroom risk.

  13. 13
    ChallengeFinish without losing protection

    The team moves its only copy of last year’s results to an archive drive and makes a shortcut in the current project folder. Is the old work backed up?

    ---reveal---

    No. The drive holds the only data copy; the shortcut is just a pointer. Archiving has organized the old results, but a drive failure would still lose them. Make a separate backup and keep the archive clearly named.

  14. 14
    RecapCheck location, order and recovery

    Use the full path to identify the file, and choose Copy or Move deliberately. A shortcut cannot substitute for the actual data.

    Agree on folders, meaningful names and ordered stages. For recovery, keep backups separate from working sync and archived storage, and know which full, incremental or differential copies a restore requires.

2

Prepare files that other people can use

14 steps
Choose formats, inspect exported copies and solve a file-size problem without discarding the original.

Save this lesson to follow every Walkthrough step by step.

  1. 1
    IntroductionPrepare a project for sharing
  2. 2
    ExplanationChoose for editing or reading
  3. 3
    ExampleMove the table as values
  4. 4
    ChallengeConvert the contents
  5. 5
    ExplanationKeep lettering sharp
  6. 6
    Key InsightLost detail cannot be exported back
  7. 7
    ExamplePick audio and video copies
  8. 8
    ChallengeKeep the original in the workflow
  9. 9
    ExplanationMeasure before shrinking
  10. 10
    ExampleAdd every attachment
  11. 11
    ExampleTry the method that fits the data
  12. 12
    TipExtract before editing
  13. 13
    ChallengeMeet the size and editing needs
  14. 14
    RecapCheck purpose, loss and size
3

Turn a message into a clear action

16 steps
Prepare an email, choose its recipients and keep its requests and meetings visible.

Save this lesson to follow every Walkthrough step by step.

  1. 1
    IntroductionPlan a small event with clear messages
  2. 2
    ExplanationSeparate action from awareness
  3. 3
    ExampleCheck what travels with the message
  4. 4
    ChallengeReply to the people who need it
  5. 5
    ExplanationPut a clear request in order
  6. 6
    ExampleMake the request easy to answer
  7. 7
    ChallengeCheck beyond the wording
  8. 8
    ExplanationKeep actions visible
  9. 9
    TipMake rules narrow enough
  10. 10
    ExamplePut the rehearsal on calendars
  11. 11
    ChallengeKeep the later rehearsals
  12. 12
    ExplanationChoose whether discussion needs to be live
  13. 13
    ConnectionKeep feedback beside the work
  14. 14
    ChallengeChoose a shared reference space
  15. 15
    ChallengeHandle a change today
  16. 16
    RecapMake the next action visible
4

Judge a message before acting

11 steps
Distinguish spam from requested mail, inspect a suspicious login request and choose a safe response.

Save this lesson to follow every Walkthrough step by step.

  1. 1
    IntroductionPause when a message pressures you
  2. 2
    ExplanationAsk whether it was requested
  3. 3
    ExampleSee both filter mistakes
  4. 4
    ChallengeLook for the missing worksheet
  5. 5
    ExplanationRecognize the intended action
  6. 6
    ExampleInspect the real destination
  7. 7
    Key InsightA padlock cannot judge honesty
  8. 8
    ChallengeVerify a convincing request
  9. 9
    TipGet help after submitting details
  10. 10
    ChallengeHandle a harmful attachment request
  11. 11
    RecapUse a trusted route to check
5

Share one draft and recover missing work

14 steps
Set permissions, review a shared document and recover an earlier paragraph while preserving later work.

Save this lesson to follow every Walkthrough step by step.

  1. 1
    IntroductionKeep a team on one current draft
  2. 2
    ExplanationSet who may open the file
  3. 3
    ExampleGive each person the needed role
  4. 4
    ChallengeFix the access problem narrowly
  5. 5
    ExplanationKeep questions beside the passage
  6. 6
    ExampleReview a proposed wording change
  7. 7
    TipMake responsibility visible
  8. 8
    ChallengeChoose a comment or an edit
  9. 9
    ExplanationLocate the earlier state
  10. 10
    ExampleRecover only what is missing
  11. 11
    Key InsightChoose the scope of recovery
  12. 12
    ChallengeRecover a lost source note
  13. 13
    ChallengePlan the end of the project
  14. 14
    RecapKeep access, feedback and recovery clear

Files, Email and Online Collaboration practice questions

50 Practice Questions in 5 sets

Set 1: Choose formats, sizes and email actions10 Practice Questions

Question 1 of 10

A student changes a filename from notes.docx to notes.pdf using Rename. What has changed?
  1. The format, while the page layout stays the same
  2. The contents, while the original name stays the same
  3. The name, while the data format stays the same
  4. The format, with a second editable copy retained
Show answerHide answer
Answer: C
Rename changes the label, not the way data is stored inside the file. A PDF export command actually writes data in PDF format. The renamed document may fail to open correctly because its extension no longer matches its contents.

Question 2 of 10

A lossy recording has already lost some sound detail. What happens if it is then saved in a lossless format?
  1. The missing detail stays missing.
  2. The missing detail is recreated.
  3. The recording gains its original detail after sync.
  4. The old detail returns when the file is extracted.
Show answerHide answer
Answer: A
A lossless format preserves the data supplied to it, including any losses already present. It cannot reconstruct removed sound detail just from the compressed recording. Recovering the original quality requires the original higher-quality source.

Question 3 of 10

A message has a 20 MB total attachment limit. Four images are 4.8 MB each, and a PDF is 1.4 MB. By how much is the total above the limit?
  1. 0.2 MB
  2. 1.4 MB
  3. 5.4 MB
  4. 0.6 MB
Show answerHide answer
Answer: D
Four images use 19.2 MB; adding the PDF gives 20.6 MB. That exceeds the 20 MB limit by 0.6 MB. Checking only the image total would miss the PDF, since the stated limit applies to all attachments together.

Question 4 of 10

A workbook contains three sheets, formulas and a chart. A student exports the active sheet to CSV. What should they expect in the CSV?
  1. All sheets with formulas, without cell colors
  2. Values from the active sheet, without the chart
  3. All sheets with chart data and working formulas
  4. The active sheet with its chart and working formulas
Show answerHide answer
Answer: B
CSV stores table values as plain text, normally from the active sheet. It does not keep the chart or working formulas, and it is not a multi-sheet workbook. Keep the original workbook so its formulas and other sheets remain available.

Question 5 of 10

A JPG is resized from 3200 by 2400 pixels to 1600 by 1200. What percentage of the pixels is removed, and does that alone determine its new byte size?
  1. 75% removed; the new byte size still needs measuring.
  2. 50% removed; the new byte size still needs measuring.
  3. 25% removed; the new byte size still needs measuring.
  4. 75% removed; the new byte size must be one quarter.
Show answerHide answer
Answer: A
The dimensions each halve, leaving one quarter of the original pixels, so 75% are removed. The byte size still depends on image content and compression settings. Halving both dimensions does not merely halve the pixel count, and a pixel percentage does not fix the compressed size.

Question 6 of 10

A coordinator emails unrelated families who should not see one another’s addresses. Where should the family addresses go?
  1. Cc
  2. To
  3. Bcc
  4. Subject
Show answerHide answer
Answer: C
Bcc hides those addresses from other recipients, so each family receives the update without seeing the full family list. Cc keeps recipients informed but exposes their addresses in the message. A contact group alone does not provide that privacy.

Question 7 of 10

An email to a librarian says, “Can I keep it longer?” It has no subject or book details. What change would best help the librarian act?
  1. Add “urgent” and repeat the request in capital letters.
  2. Name the book and request a specific new due date.
  3. Remove the greeting so the request appears sooner.
  4. Attach an unrelated class list to identify the sender.
Show answerHide answer
Answer: B
The librarian needs to know which book is involved and what extension is requested. Naming both makes the action clear and gives enough information to answer. A message marked urgent still leaves the same missing details and may create pressure without helping.

Question 8 of 10

Zara dealt with an email but must keep it for later searches. What action clears the Inbox while keeping the message?
  1. Delete it
  2. Mark it unread
  3. Report it as spam
  4. Archive it
Show answerHide answer
Answer: D
Archiving removes the message from the Inbox while keeping it in the mailbox for searching. Delete places it in Trash and can lead to permanent removal. Marking it unread keeps it in the Inbox and suggests attention is still needed.

Question 9 of 10

Team members in four time zones need to review a paragraph over two days. They do not need an immediate decision. What method best fits?
  1. A required live video meeting
  2. Separate unrecorded phone calls
  3. Comments in the shared document
  4. A public social media conversation
Show answerHide answer
Answer: C
Document comments keep feedback beside the paragraph and allow each person to respond when available. A required live meeting would add a scheduling barrier even though the decision is not urgent. Public social media also places a private working discussion in the wrong audience.

Question 10 of 10

A message was sent to Omar in To, Bea in Cc and Luis in Bcc. Luis wants to answer only the sender without showing Omar or Bea that he received it. What should he do?
  1. Use Reply all and keep every suggested address.
  2. Use Reply and verify that only the sender is addressed.
  3. Forward it to Omar and Bea with the sender copied.
  4. Use Reply all and add his own address in Bcc.
Show answerHide answer
Answer: B
Reply normally addresses the sender, and checking the fields confirms that Omar and Bea will not receive it. Reply all can include the visible To and Cc recipients and reveal Luis’s involvement. Putting his address in Bcc does not hide the sender of his reply.
Set 2: Find, organize and recover your work10 Practice Questions

Save this lesson to see every answer and practice every set.

Question 1 of 10

Imani copies a report from her laptop to a USB drive, then edits only the USB copy. What happens to the laptop report?
  1. It gains the same edits.
  2. It keeps its earlier contents.
  3. It moves onto the USB drive.
  4. It becomes a shortcut to the USB copy.
Show answerHide answer

Save this lesson to see this answer.

Question 2 of 10

A folder sorts names character by character. What naming pattern keeps items 1 through 12 in number order?
  1. Notes1 through Notes12
  2. Notes-1 through Notes-12
  3. Notes_1 through Notes_12
  4. Notes01 through Notes12
Show answerHide answer

Save this lesson to see this answer.

Question 3 of 10

Mateo takes a shortcut to his presentation home on a USB drive. It points to a file on a school computer. Why might it fail to open at home?
  1. The shortcut points to a file he did not copy.
  2. The shortcut is a copy needing the school program.
  3. The shortcut moved the file off the school computer.
  4. The shortcut holds only the latest slide.
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Question 4 of 10

A learner has a laptop original and one external backup beside it. What addition best protects the work if the room is damaged?
  1. Another backup on the same external drive
  2. A second folder on the laptop’s internal drive
  3. A separate backup kept at another location
  4. A renamed archive on the laptop’s desktop
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Question 5 of 10

A team shares dated logs and sorts their names alphabetically. What format keeps dates in order across years?
  1. MM-DD-YYYY_topic.txt
  2. DD-MM-YYYY_topic.txt
  3. YYYY-MM-DD_topic.txt
  4. topic_DD-MM-YYYY.txt
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Question 6 of 10

A club makes a full backup on Sunday and incremental backups on Monday, Tuesday and Wednesday. Tuesday’s backup is unreadable. The club needs Wednesday’s complete state. What can be concluded?
  1. The saved chain cannot guarantee Wednesday’s full state.
  2. Sunday and Wednesday alone guarantee the full state.
  3. Sunday and Monday alone reproduce Wednesday’s state.
  4. Wednesday alone contains every change since Sunday.
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Question 7 of 10

A studio backs up 24 GB fully on Sunday. On Monday 3 GB of files change; on Tuesday a different 5 GB change. It makes a differential each evening. How much storage do these three backups use altogether?
  1. 32 GB
  2. 29 GB
  3. 40 GB
  4. 35 GB
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Question 8 of 10

A teacher needs to read and print a finished leaflet with its page layout preserved. What format best fits that purpose?
  1. CSV
  2. PDF
  3. TXT
  4. XLSX
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Question 9 of 10

An app icon must have a transparent background and crisp small lettering. What image format is the best fit?
  1. PNG
  2. JPG
  3. GIF
  4. MP4
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Question 10 of 10

A 30 MB text folder becomes a 9 MB ZIP archive. What percentage of the original size has been removed?
  1. 30%
  2. 21%
  3. 79%
  4. 70%
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Set 3: Handle communication and suspicious mail10 Practice Questions

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Question 1 of 10

An automatic rule files messages from a coach into a team folder. What causes the rule to run?
  1. A recipient reads the message twice.
  2. The sender picks the folder to use.
  3. The receiver files each message by hand.
  4. A message meets its saved condition.
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Question 2 of 10

Ravi forwards an email with an attached timetable to a new teammate. What should he check in addition to the new address?
  1. The original sender is copied on the forward.
  2. The thread and attachment are suitable to share.
  3. The timetable is attached again to the forward.
  4. The thread is cleared so the file can be sent.
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Question 3 of 10

A school email draft includes a respectful request but selects the wrong Alex through autocomplete. What should the sender change first?
  1. The subject wording
  2. The recipient address
  3. The response deadline
  4. The sending account
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Question 4 of 10

An invitation is for a weekly meeting. Ellis cannot attend next week but can attend later weeks. The calendar offers “this event” and “entire series.” What should Ellis do?
  1. Decline this event and keep later occurrences.
  2. Decline the entire series and keep next week free.
  3. Accept the entire series and leave no response note.
  4. Delete the original invitation and send no response.
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Question 5 of 10

A design team needs a decision today, immediate questions, captions for one member and a written record afterward. Everyone can join online at noon. What plan fits best?
  1. Send separate emails and wait until every member happens to reply.
  2. Post the design publicly and count reactions as the team decision.
  3. Hold a captioned video call and record decisions in the shared file.
  4. Hold an audio call and leave the decision only in spoken form.
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Question 6 of 10

A genuine teacher message is found in Spam. What kind of filter error occurred?
  1. A false negative
  2. A contact-group update
  3. A correctly blocked scam
  4. A false positive
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Question 7 of 10

Nina chose to receive a science newsletter but now wants it to stop. The sender and newsletter are genuine. What should she use?
  1. The newsletter’s unsubscribe route
  2. A phishing report on the newsletter
  3. A rule deleting all incoming mail
  4. A rule flagging newsletters as urgent
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Question 8 of 10

A password-reset email is unexpected. Its link opens a site with HTTPS and a copied school logo. What do those features establish?
  1. The school approved the message and the login request is genuine.
  2. The site is harmless because encrypted connections cannot carry scams.
  3. The connection is encrypted, but the school identity still needs checking.
  4. The message is genuine if its spelling also matches school notices.
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Question 9 of 10

The known school portal is portal.cedar-school.example. A message links to cedar-school.example.account-review.example/login and threatens account closure. What is the safest response?
  1. Sign in at the link because the school name appears first.
  2. Check through the known portal and report the message.
  3. Reply with the security code to confirm the account is yours.
  4. Call the number in the message before deciding to sign in.
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Question 10 of 10

A tutor needs to leave feedback on a private shared draft without rewriting its text. What access best fits?
  1. Editor access for anyone with the link
  2. Viewer access for the tutor’s account
  3. Owner access for the tutor’s whole class
  4. Commenter access for the tutor’s account
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Set 4: Protect accounts and work as a team10 Practice Questions

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Question 1 of 10

A scam arrives as a text message pretending to be a delivery service. What is this form of phishing called?
  1. Smishing
  2. Vishing
  3. Pharming
  4. Versioning
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Question 2 of 10

A suspicious bulk message offers an unfamiliar “unsubscribe” link. How should Leo stop it from cluttering his Inbox?
  1. Reply “stop” to ask the sender to remove the address.
  2. Open its unsubscribe link to confirm the active address.
  3. Use the mail service’s Report spam or Block control.
  4. Archive it and assume the service will block later copies.
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Question 3 of 10

A former teammate no longer needs a project file. The owner removes that person’s cloud access. What changes?
  1. Every file they previously downloaded is removed from their device.
  2. Their older attachment copies update to match the current file.
  3. They become a viewer because removing access keeps read permission.
  4. They lose access through that share; downloaded copies can remain.
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Question 4 of 10

A reviewer wants to ask why a paragraph uses a particular date without changing the paragraph. What should they add?
  1. A direct replacement of the date
  2. A comment attached to the paragraph
  3. A whole-document restore
  4. A new file with a different date
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Question 5 of 10

Two students work on the same report but email separate downloads back and forth. Each copy now lacks some of the other’s edits. What repair best prevents the problem from continuing?
  1. Keep only the newest-dated copy and use it as the shared master.
  2. Keep both copies and take turns emailing revisions to each other.
  3. Restore the first shared draft and reapply only the latest email.
  4. Compare and merge changes, then agree on one shared master.
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Question 6 of 10

A report’s conclusion was deleted yesterday. Since then, its table and title were improved. An older version has the conclusion but the old table and title. What recovery best preserves the needed work?
  1. Copy the old conclusion into the current report.
  2. Restore the older report and leave it unchanged.
  3. Use Undo until yesterday’s conclusion reappears.
  4. Replace the current file with a download of the old version.
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Question 7 of 10

A synced folder is the only place holding an old project. The learner moves it to a folder named Archive within that synced drive and deletes the working copy. What risk remains?
  1. The archive automatically adds an independent off-site backup.
  2. The archive creates every earlier version without a retention limit.
  3. A synced deletion or account loss could remove the only surviving copy.
  4. The folder name prevents deletion from reaching other synced devices.
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Question 8 of 10

A local file has no automatic history. A team must exchange several editing stages. What naming and tracking plan is most useful?
  1. Use only editor names and sort by filename order.
  2. Use ordered version numbers and a dated change log.
  3. Use one “final” name and overwrite each old stage.
  4. Use dated shortcuts to one file and keep saving over it.
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Question 9 of 10

A rule moves every message containing “trip” into a travel folder. A science message about “triple bonds” is moved too. What change best addresses the cause?
  1. Narrow the rule’s condition and test it on sample messages.
  2. Empty the travel folder each day without changing the rule.
  3. Increase the mailbox limit so the rule has more space.
  4. Mark every science message unread after the rule moves it.
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Question 10 of 10

Two teammates edit a synced file while both are offline. On reconnection, two conflicting copies appear. What should the team do before continuing?
  1. Keep the copy with the latest timestamp and discard the other edits.
  2. Restore the version before offline work and continue from that state.
  3. Compare both copies, merge needed edits and identify the master.
  4. Keep both copies active and let each writer continue in their own.
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Set 5: Make decisions across a digital project10 Practice Questions

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Question 1 of 10

A shared task board says, “Check picture credits — Harper — Friday — Doing.” What does “Harper” identify?
  1. The person who owns every picture
  2. The person responsible for that task
  3. The person who approved the whole report
  4. The person who set every sharing permission
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Question 2 of 10

A student emails a screenshot with small error text. A JPG export makes the letters visibly smudged. What change best preserves the screenshot’s sharp detail?
  1. Export a PNG from the original screenshot.
  2. Convert the smudged JPG into a PNG file.
  3. Raise the smudged JPG’s quality and resave it.
  4. Enlarge the smudged JPG and save a PNG.
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Question 3 of 10

A class wants a handbook that members with permission can update over time, with earlier changes recorded. What online space best matches?
  1. A one-way mailing list
  2. A personal blog without guest editing
  3. A wiki
  4. A sequence of private voice calls
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Question 4 of 10

A message uses the principal’s name and a real club project. It asks for gift cards today from an unfamiliar address. How should the student assess and verify the request?
  1. The project detail proves it is genuine; buy the cards today.
  2. A familiar display name makes the unfamiliar sender address irrelevant.
  3. Replying for confirmation is independent because it starts a new message.
  4. It may be targeted phishing; verify with the principal independently.
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Question 5 of 10

A lab makes a 40 GB full backup on Monday, then differential backups. On Tuesday 2 GB of files change; on Wednesday a different 3 GB change. What is the minimum set and total size to retain for Wednesday recovery?
  1. Monday’s full and Wednesday’s differential: 45 GB
  2. Monday’s full and both differentials: 47 GB
  3. Monday’s full and Wednesday’s differential: 43 GB
  4. Tuesday’s and Wednesday’s differentials: 7 GB
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Question 6 of 10

A team must email five PNG diagrams of 2.2 MB each, preserve every pixel and stay below a 10 MB total limit per message. Multiple messages are allowed. A ZIP trial measures 10.8 MB. What plan fits?
  1. Send all five in the measured ZIP as one attachment.
  2. Export all five as lower-quality JPGs in one message.
  3. Resize all five PNGs to smaller dimensions in one message.
  4. Send four original diagrams, then send the fifth separately.
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Question 7 of 10

A project draft has private names. Two teammates must edit, a mentor must comment, and classmates should read only the finished copy. What plan best fits?
  1. Give anyone with the link edit access now and ask classmates to wait until the draft is finished.
  2. Give named teammates edit access, the mentor comment access, and classmates later view access.
  3. Give named teammates view access, the mentor edit access, and classmates immediate comment access.
  4. Give all classmates comment access now and send editable attachments to the teammates and mentor.
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Question 8 of 10

A scanned club register must become editable text. OCR changes the printed “18” to “I8.” What should happen before the result is used?
  1. Trust the result because the OCR process completed successfully.
  2. Check only whether the recognized text opens in a word processor.
  3. Compare it with the scan and correct recognition errors.
  4. Compare only the output filename and byte size with the scan.
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Question 9 of 10

A teammate restored Monday’s full draft on Thursday. Friday’s current file has a newly corrected chart, but text written on Wednesday is still needed. Intervening history is retained. How can the team recover the text and keep Friday’s chart?
  1. Restore Wednesday’s whole version and use it without further changes.
  2. Restore Thursday’s saved version and use it without further changes.
  3. Use Undo to reverse Friday’s edits before looking for Wednesday’s text.
  4. Copy the needed text from Wednesday’s version into the current file.
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Question 10 of 10

A student entered a reused password at a fake school login and then closed the tab. What response best limits the risk?
  1. Change only the school password and wait before notifying anyone of the incident.
  2. Use the real services to change affected passwords and notify school IT promptly.
  3. Enable two-factor authentication while keeping the reused passwords unchanged.
  4. Delete the browser history and monitor only the school account for later problems.
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Stuck on your own question? Homework Help

Key Terms

109 Key Terms, each with its definition

A

AAC
AAC is an audio format using lossy compression, often used to make sound recordings smaller for playback and sharing.
The learner checks that the receiving device can play the AAC recording before sending it.
Acceptable use policy
An acceptable use policy states how a school or work system may be used, including rules for behavior and information sharing.
The class checks its acceptable use policy before sharing school account material outside the group.
Alphanumeric order
Alphanumeric order arranges names containing letters and numbers according to the sorting rules used by the system.
The club uses alphanumeric order to organize codes such as CLUB-014 and CLUB-015.
Archive
An archive stores finished or rarely needed work away from active folders, without by itself creating a second copy.
Last year’s projects move to an archive on another drive, with a separate backup retained.
Artifact
An artifact is an unwanted visible change in an image, such as blocks or smudges caused by strong lossy compression.
The learner sees a compression artifact around the letters in the low-quality JPG.
Asynchronous communication
Asynchronous communication allows people to read or respond at different times, making exchange possible across separate schedules.
Comments allow asynchronous communication while members work on the draft on different evenings.
Attachment
An attachment is a file delivered with an email, giving the recipient a separate copy of the information being sent.
The editor opens the attachment to confirm that it is the correct version of the report.
Automatic reply
An automatic reply is a prepared response sent to incoming messages, often to explain when an unavailable person will return.
An automatic reply gives the club’s alternative contact without sharing private travel details.

B

Backup
A backup is a separate copy kept for recovering files if the working data is lost, damaged, overwritten or unavailable.
Tessa restores the missing folder from a backup after her laptop’s internal drive fails.
Bcc
Bcc is an email recipient field that hides its listed addresses from other recipients while still delivering the message.
The club puts unrelated families in Bcc so they cannot see one another’s addresses.
Blog
A blog publishes a sequence of posts by an author or team, commonly newest first and sometimes with reader comments.
The club’s blog shares weekly updates while readers respond underneath each post.
Byte
A byte is a data-size unit containing eight bits; file sizes and storage capacities are commonly measured in bytes.
The reported number of bytes is unchanged when software displays the size using different units.

C

Cc
Cc is an email recipient field used to keep people informed, with their addresses visible in the received message.
The organizer uses Cc for a teacher who needs to know the plan but does not need to act.
Change log
A change log records what was altered, when and by whom, helping people follow revisions when files are exchanged.
A change log entry explains that a newer local version corrected dates and added a table.
Chronological order
Chronological order arranges items by date or time from earlier to later; the opposite direction is reverse chronological order.
Year-first dates help a list of project logs appear in chronological order by name.
Cloud storage
Cloud storage keeps files on a provider’s servers, reached through the internet by a website, app or device sync folder.
The group uses cloud storage to open the same report from home and school devices.
Co-editing
Co-editing lets several people work in one shared file, often showing each participant’s changes and cursor in real time.
Co-editing lets the group write separate sections during the same online meeting.
Comment
A comment is a discussion note linked to selected content, leaving the document text unchanged while readers exchange feedback.
The reviewer adds a comment beside a date to ask where the evidence came from.
Commenter
A commenter is a user allowed to read and leave feedback; some services also allow suggestions under that role.
The teacher is a commenter so feedback can be left without directly rewriting the draft.
Compression
Compression reduces the bytes needed for stored data; lossless methods preserve it, while lossy methods discard some information.
Compression greatly shrinks a folder of text files but saves little on photos that are already compressed.
Contact group
A contact group stores several recipient addresses under one name so a sender can address the group together.
The coordinator checks a contact group’s membership before sending the new schedule.
CSS
CSS is a language for appearance rules applied to web pages, including fonts, colors, spacing and layout.
The browser applies CSS rules to display the web page with the intended layout.
CSV
CSV is a plain-text table format that separates field values with commas and normally puts each record on a new line.
The club imports a CSV list of member names and numbers into a different program.

D

Differential backup
A differential backup copies files changed since the latest full backup, including changes captured on earlier days.
Thursday’s differential backup holds the week’s changes since Monday’s full backup.
Domain
A domain is a name within the internet naming system, used in website addresses and after the @ sign in email addresses.
The student checks the domain in the sender’s full address instead of trusting the display name.

E

Editor
An editor is a user allowed to change shared content, with any powers to share it further depending on the service and settings.
In a shared document, two writers have editor access while the rest of the audience can only read.
Email
Email sends messages between accounts and allows receivers to read and respond later, often with attached files.
The student uses email for a formal request that the teacher can answer after class.
Email archiving
Email archiving removes messages from the Inbox while keeping them in the mailbox so they can still be found and read.
Email archiving clears finished conversations without deleting the records the club needs.
Extension
An extension is the ending after the last dot in a filename, helping identify its format and a program that can open it.
The .png extension helps Sana recognize an image before opening the screenshot.
Extraction
Extraction unpacks archived files into a normal location, making their contents available as ordinary files and folders.
Extraction gives the student a saved folder instead of a temporary document inside the archive.

F

False negative
A false negative in spam filtering occurs when spam is missed and allowed through as though it were acceptable incoming mail.
An unsolicited bulk offer in the Inbox shows a false negative, so the learner reports it.
False positive
A false positive in spam filtering occurs when a genuine message is incorrectly identified as spam and may be hidden from the Inbox.
A teacher’s genuine announcement in Spam is a false positive that can be marked Not spam.
File
A file is a named collection of data stored as one item, such as a document, photograph, recording or program.
Mina opens the report file to check its contents before sending it to her teacher.
File format
A file format is the arrangement of data inside a file that a program must understand to read or edit it correctly.
Changing the filename does not change the file format of the information stored inside.
File path
A file path identifies an item’s location by listing its storage root, folders and filename in order.
A student with copies of a file on a laptop and a USB drive reads the file path to check which copy is open.
File properties
File properties describe an item, including its type, size and the dates when it was created or last changed.
The file properties help Owen compare two reports with similar names and different dates.
FLAC
FLAC is an audio format that uses lossless compression to reduce file size while preserving the original audio data.
The editor keeps a FLAC copy when the sound must remain recoverable without lossy changes.
Flag
A flag is a marker for a message needing attention, sometimes linked to a task, due date or reminder in the mail app.
The student adds a flag to the equipment request and creates a task due on Friday.
Folder
A folder is a container for files and other folders, used to group related work within a storage location.
The team keeps its interview recordings and transcripts in a folder for the project.
Folder hierarchy
A folder hierarchy is an arrangement in which broad folders hold more specific folders and the files belonging to them.
In the folder hierarchy, School contains Science, which contains the laboratory reports.
Forum
A forum is an online discussion space with topics organized into threads, often with moderators enforcing shared rules.
A forum thread keeps the group’s equipment questions and replies together for later readers.
Forward
Forward creates a message to new recipients that normally carries the original message and its attachments.
The student checks for private details before choosing Forward to share an earlier message.
Full backup
A full backup copies every file selected for protection, giving a complete starting point for a recovery plan.
The club creates a full backup before beginning its daily copies of changed files.

G

Generic format
A generic format is supported by many programs or systems, making information easier to exchange between different users.
The tutor chooses a generic format so students can open the handout on different devices.
GIF
GIF is an image format supporting simple animation and a limited palette of up to 256 colors in each frame.
A short looping GIF shows the arrow moving, using only a few colors in each frame.

H

HTML
HTML is the markup language that gives a web page its content and structure, including headings, text and links.
The HTML file provides the page’s headings while a separate style file controls their color.
HTTPS
HTTPS protects information traveling between a browser and website with encryption, but does not guarantee that the website is honest.
A phishing site can display HTTPS while still asking the visitor to submit a password.

I

Inbox
The Inbox is the mailbox location where incoming messages normally appear unless filters or other rules place them elsewhere.
A flagged question stays visible in the Inbox until the student schedules its follow-up task.
Incremental backup
An incremental backup copies files changed since the last backup of any type, making later copies depend on earlier ones.
With a backup each day, Wednesday’s incremental backup does not repeat files changed only on Tuesday.

J

JPG
JPG is a common lossy image format suited to photographs, with a quality setting that affects detail and file size.
The website uses a JPG copy of the class photograph to keep the download manageable.

L

Label
A label is a mailbox tag used to group messages; a single message can have several labels in services that support them.
A message about the science trip receives both the Science label and the Trips label.
Leading zero
A leading zero is a zero placed before a number so related names have equal-width numbers for consistent sorting.
A leading zero in Part02 keeps it before Part10 in character-by-character sorting.
Least privilege
Least privilege means giving each person only the access needed to do their job, reducing unnecessary powers over shared work.
The team applies least privilege by giving readers view access and reviewers comment access.
Lossless compression
Lossless compression stores data in fewer bytes while allowing the exact stored information to be recovered.
PNG uses lossless compression to keep the screenshot’s lettering and edges clear.
Lossy compression
Lossy compression reduces size by permanently removing some information, trading reduced detail for smaller files.
A strongly compressed photograph shows how lossy compression can blur fine detail.

M

Macro
A macro is stored code that performs actions within an application document and can be misused in a harmful attachment.
An unexpected attachment asking to enable a macro is checked with IT before any code runs.
Mail rule
A mail rule automatically performs an action when a message meets saved conditions, such as a specific sender or subject.
The learner tests a mail rule to check that it files only messages from the intended club.
Master file
A master file is the agreed current document that a team works from, preventing separate edited copies from competing.
The group merges the emailed edits into its master file before continuing the project.
Meeting invitation
A meeting invitation records an event and its guests, allowing recipients to accept, decline or give a tentative response.
The organizer sends a meeting invitation with the room, start time and end time.
Megabyte
A megabyte, abbreviated MB in decimal units, equals one million bytes and is often used to measure attachment sizes.
A learner sending several 3 MB images adds their sizes in megabytes before checking the attachment limit.
MP3
MP3 is a widely supported audio format that uses lossy compression to reduce file size for listening and sharing.
The group exports an MP3 interview copy and keeps the original recording for editing.
MP4
MP4 is a multimedia file format commonly used for video with lossy-compressed pictures and sound for playback and sharing.
An MP4 of a rehearsal is too large for an attachment, so the team shares a restricted link.

N

Naming convention
A naming convention is an agreed pattern for names, so the purpose and order of files are easy to recognize.
The team’s naming convention puts a project word, date and version before the extension.
Native format
A native format is an application’s own saving format, designed to preserve its editing features and document structure.
The native format keeps the workbook’s sheets and formulas available for later editing.
Netiquette
Netiquette is polite and responsible online behavior, including clear wording, suitable tone and care for other people’s privacy.
A respectful greeting and a specific request show netiquette in the email to the librarian.
Network drive
A network drive provides access over a network to storage on another computer, such as a school server.
A student saves the group’s worksheet on the school network drive for access in class.

O

OCR
OCR is software recognition of characters in scanned or photographed text, producing editable text that may contain mistakes.
After OCR reads the scanned register, the student checks whether digits were mistaken for letters.
Owner
An owner controls a shared file, including its access and deletion, so ownership affects whether others can keep using it.
Before an account closes, the group asks its owner to arrange a permitted transfer or download.

P

PDF
PDF is a document format that preserves page layout for reading and printing across devices and can be edited with suitable tools.
The teacher receives a PDF of the finished leaflet with its page layout intact.
Permission
A permission sets what an allowed user can do with a file, such as read it, comment on it or edit its contents.
The mentor’s permission allows feedback without giving the whole class editing rights.
Pharming
Pharming redirects a device toward a fake website through harmful code or changed settings and may need no deceptive message.
Pharming can send a typed address to a false login, so unexpected pages still need checking.
Phishing
Phishing uses a trusted-looking identity to trick people into sharing secrets, opening harmful content or sending money.
The phishing message copies a school logo and pressures the student to enter a password.
Pixel
A pixel is one small picture element in a digital image, with a color value that contributes to the overall picture.
Zooming into the screenshot reveals the pixels that form the edges of each letter.
Pixel dimensions
Pixel dimensions give an image’s width and height in pixels, helping describe the amount of picture information present.
The image’s pixel dimensions are reduced before the student exports a web-sized copy.
PNG
PNG is a lossless image format supporting transparency and sharp detail, often used for screenshots, diagrams and logos.
The group exports its logo as PNG so the background can remain transparent.

R

Ransomware
Ransomware is malicious software that locks or encrypts data and demands payment, potentially spreading damage to connected files.
An unused backup drive is disconnected to make it harder for ransomware to reach the copy.
Recurring event
A recurring event is a calendar entry repeated on a chosen schedule, with options to change one occurrence or the series.
The weekly club meeting is a recurring event, but one canceled session is handled separately.
Reply all
Reply all normally sends a response to the sender and the visible To and Cc recipients of the original message.
Before using Reply all, the student checks whether every original reader needs the answer.
Resizing
Resizing changes an image’s pixel dimensions, which can reduce the stored detail and size of a sharing copy.
The student uses resizing on a copy and keeps the full-size original for printing.
Restore
To restore a version is to make an earlier saved state current again, which may also replace newer changes elsewhere in the file.
The team previews the older file before using Restore to recover the whole earlier draft.
Root
The root is the top level of a storage hierarchy, from which the paths to folders and files begin.
The root of a drive contains the first folders that lead to the student’s saved work.
RTF
RTF is a text-document format that preserves basic formatting, such as fonts and bold type, across many word processors.
An RTF copy lets another learner open and edit the short formatted letter.

S

Shortcut
A shortcut is a small pointer to a file or folder elsewhere, so it does not hold an independent copy of that item’s data.
Copying a shortcut onto a USB drive leaves the actual presentation on the school computer.
Signature
A signature is a saved block added to an email, commonly giving the sender’s name, role and suitable contact details.
The student’s school email signature identifies the class so the teacher can recognize the sender.
Smishing
Smishing is phishing sent through SMS text messages, often using a false identity and a link or urgent request.
A text about an unexpected parcel fee is a possible smishing attempt to verify independently.
Source attribution
Source attribution records where borrowed material came from, giving credit and helping others check the source and permissions.
The image’s source attribution lists its author, website, date and license in the report.
Spam
Spam is unsolicited messages sent in bulk to many recipients, often advertising products, promoting scams or linking to harmful content.
The learner reports spam after receiving an unwanted prize offer sent to many addresses.
Spam filter
A spam filter checks signals in incoming messages and separates likely unwanted bulk mail, but it can classify messages incorrectly.
The student checks the Spam folder because the spam filter may have caught an expected worksheet.
Spear phishing
Spear phishing targets a particular person or group, using relevant personal details to make a false request seem convincing.
A spear phishing message names the real club project to make its gift-card request look familiar.
Subject line
A subject line is the short email heading that tells the reader the topic or action before they open the full message.
The subject line “Request for lab notes” is easier to act on than the heading “Hi”.
Suggestion
A suggestion records a proposed edit for an authorized reviewer to accept or reject instead of silently replacing the original text.
The reviewer makes a suggestion for a spelling correction while leaving the writer in control.
Synchronization
Synchronization keeps files alike across locations by copying changes, including some unwanted deletions or damage.
Synchronization carries an offline edit to the cloud when the device reconnects.
Synchronous communication
Synchronous communication takes place with people participating at the same time, allowing immediate exchange and clarification.
The team chooses synchronous communication for a live discussion of competing designs.

T

Task list
A task list records jobs with their responsible people, deadlines and status so a group can coordinate its work.
The shared task list shows who will check the sources and when that work is due.
Track Changes
Track Changes is an editing mode that records proposed insertions, deletions and other changes for later review.
The writer uses Track Changes so a partner can inspect and approve the proposed revision.
Two-factor authentication
Two-factor authentication adds a second kind of proof to account sign-in, making a stolen password alone less useful.
After securing the account, the student enables two-factor authentication through the real service.
TXT
A TXT file stores plain text characters without document features such as pictures, bold type or page layout.
The student saves quick notes as TXT because the words need no special formatting.

U

Undo
Undo reverses recent editing actions, commonly through Ctrl+Z on Windows or Command+Z on a Mac, within the current editing context.
The student uses Undo immediately after deleting a sentence by mistake.

V

Version
A version is the state of a file at a particular moment, allowing it to be compared with earlier or later saved states.
The team names a version after peer review so it can find that stage again.
Version history
Version history records earlier file states, often with dates, authors and highlighted edits, so changes can be checked or recovered.
When a document’s introduction disappears, version history reveals when that happened and which earlier state still has it.
Viewer
A viewer is a user allowed to open and read shared content without being given permission to change its contents.
The classmates become viewers when the finished poster is shared for reading.
Vishing
Vishing is phishing through voice calls, with a caller impersonating a trusted contact to obtain information or harmful actions.
A vishing caller claims to be school support and asks the student to reveal a security code.
VoIP
VoIP carries voice calls over an internet connection, allowing people to talk through suitable apps or devices.
The team uses a VoIP call for quick questions when all members have a reliable connection.

W

WAV
WAV is an audio format commonly used to store uncompressed recordings, which are usually larger than lossy sharing copies.
The editor keeps the WAV recording while preparing a smaller version for classmates.
Webinar
A webinar is an online presentation to an audience, sometimes including live questions, chat or other participation.
Students attend a webinar to hear a presentation and submit questions through its chat.
Wiki
A wiki is a set of connected web pages that people with permission can edit, with a history of earlier changes.
The team maintains a wiki handbook so members can improve the instructions over time.

Z

ZIP archive
A ZIP archive bundles files and folders into one file, usually using lossless compression that allows exact extraction.
The receiver extracts the ZIP archive into a normal folder before editing its documents.

#

@mention
An @mention names a person within a comment and can notify that person or, in some tools, help assign a task.
The writer adds an @mention so the teammate responsible for the table sees the question.
3-2-1 rule
The 3-2-1 rule keeps three copies including the original, on two storage types, with at least one copy off-site.
A laptop original, external backup and separate online backup follow the 3-2-1 rule.

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