- Learn
- Computer Science & IT
- Digital Skills and ICT for Ages 12 to 16
- Files, Email and Online Collaboration
Files, Email and Online Collaboration
Grade 9Lesson 2 of 2 in Digital Skills and ICT for Ages 12 to 16 Course
What you will learn
- Find your way around files, folders and file paths, plan a folder structure with clear file names, and keep your work safe with backups, sync and archiving.
- Work with files, folders and file pathsUnderstand what files and folders are, read a file path, and copy, move, rename, delete and find files without losing work.
- Plan folder structures and name files clearlyDesign a folder structure that fits how you work, and use consistent file names that say what each file contains and sort in the right order.
- Back up, sync and archive filesExplain how backups, synchronization and archiving protect files, compare full, incremental and differential backups, and choose a backup plan for a real situation.
- Work with files, folders and file paths
- Recognize common file types, decide when a generic format is the better choice, compare formats for images and media, and compress files so they are easier to store and send.
- Recognize document and data formats and use generic formatsTell application formats from generic formats such as PDF, RTF, TXT and CSV, and save or export the right format for the person who will open the file.
- Choose image, sound and video formatsCompare JPG, PNG and GIF and common audio and video formats, explain lossy and lossless compression, and pick a format that suits the purpose.
- Compress files for storing and sendingExplain why file size matters, use ZIP archives and image resizing to make files smaller, and work out whether files fit within a size limit.
- Recognize document and data formats and use generic formats
- Use the features of email correctly, write messages that are clear and polite, keep a mailbox and calendar organized, and choose the best way to communicate in each situation.
- Use email features: recipients, replies, forwarding and attachmentsKnow the parts of an email and when to use To, Cc, Bcc, Reply, Reply all, Forward, contact groups and attachments.
- Write clear, polite and appropriate emailsFollow netiquette and school or workplace rules to write emails with a structure, tone and content that suit the reader.
- Organize a mailbox and calendarKeep an inbox under control with folders or labels, flags, rules, search and archiving, and handle meeting invitations, reminders and automatic replies.
- Choose the right way to communicateCompare email with messaging, calls, video meetings, forums, blogs, wikis and social media, and choose a method that suits the audience, purpose and urgency.
- Use email features: recipients, replies, forwarding and attachments
- Spot unwanted and fraudulent messages, explain how they try to trick people, and know what to do before and after clicking a suspicious link.
- Recognize and reduce spamExplain what spam is and why it is sent, how spam filters work, and how to keep spam out of an inbox.
- Recognize phishing and respond safelyIdentify the warning signs of phishing messages, check where a link really leads, and know what to do if you clicked or shared details.
- Recognize and reduce spam
- Use cloud storage and sharing settings safely, collaborate in shared documents with comments and suggestions, and use version history to track, compare and restore changes.
- Store and share files in the cloudExplain how cloud storage works, weigh its advantages and disadvantages, and share files with the right people at the right permission level.
- Collaborate in shared documentsEdit a shared document with others, give and handle feedback with comments and suggestions, and organize teamwork fairly and responsibly.
- Use version history to track and restore changesUse version history to see who changed what and when, restore or copy from earlier versions, and keep versions under control when files are not in the cloud.
- Store and share files in the cloud
Files, Email and Online Collaboration study guide
1Organize, store and protect your files
Finding a file is easier when its name, folder and location all make sense. Learn how common file actions affect your work, then build a structure that you and a teammate can follow. Compare backups, sync and archiving so a tidy collection is also recoverable after a mistake or a damaged device. Backup examples show what must be kept for a successful restore, not just how much storage each method uses.
1.1 Find files and work with the right copy
A file stores data as one named item: a document, photo, recording or program. A folder, also called a directory, holds files and other folders. Nested folders form a hierarchy, with a root at the top.
Read the location
A path gives directions to a file. In /Users/maya/Documents/Science/lab-report.docx, start at the root, then follow Users, maya, Documents and Science. The final part names the file. Windows uses paths such as C:\Users\Maya\Documents\Science\lab-report.docx, with a drive letter and backslashes.
The extension comes after the last dot. In lab-report.docx, .docx identifies a document format and helps the system choose a program. A file manager can show the type, size, creation date and date modified. The same name can occur in different folders because the full paths differ. Saving to an existing name in the same folder can replace the old file; read any replacement message before agreeing.
Copy or move?
| Action | What happens |
|---|---|
| Copy | A second file is made; the original stays. |
| Move | The file changes location; it leaves the old location. |
| Rename | The name changes; the contents stay the same. |
| Delete | The file is removed from its folder. |
On Windows, use Copy then Paste to copy, or Cut then Paste to move. In Finder on a Mac, press Command+C, then Command+V to copy or Option+Command+V to move. Dragging between folders on the same drive normally moves a file; dragging to another drive normally copies it. Check the result when using an unfamiliar file manager.
A shortcut or Mac alias points to an item elsewhere. It is not another copy of the item. Taking only a shortcut on a USB drive can leave you with a link that cannot reach your work. Deleting the shortcut leaves the original file in place.
Find and recover work
Files may be on an internal drive, a removable USB drive, a school network drive or a cloud service. Search the location where you saved the file. Narrow results by type, date or size, then sort them if needed. To find Leo's spreadsheet from last week, filter Documents to spreadsheets and put the most recently modified results first. Open the result and check its contents before sending it.
Deletion on an internal drive usually sends files to the Recycle Bin or Trash. Restore a file there before the bin is emptied. Windows deletions from USB and network drives may bypass the bin. Cloud services have their own recovery periods, so check their bin promptly.
Suppose you copy an essay from a laptop to a USB drive and then edit the USB copy. The laptop essay stays unchanged: copies are independent. Before continuing tomorrow, check the path of the file you open. The newest-looking name alone does not tell you which copy contains the edits.
Key Takeaways
- Use the full path to identify a file, including its storage location.
- Copying creates an independent file; moving changes its location.
- Keep the extension when renaming a file.
- A shortcut points to a file; it does not contain the file.
- Use search filters and properties to find and check the right copy.
- Check the recovery bin promptly after an accidental deletion.
1.2 Build folders and names that make sense
An organized collection lets you find work, choose the current version and share it with confidence. A clear system also helps the next person who opens your folders.
Choose a useful structure
Group files in a way that matches how people look for them. A student might use School-2026-27/Science/Unit-3-Forces/Lab-reports. A club might group files by project, then by type of work. Keep one clear rule at each level.
Files can be arranged alphabetically, chronologically by date, numerically, or alphanumerically using letters and numbers together. An office might use codes such as INV-2026-014. Dates help when people ask, “When was it made?” A project name helps when they ask, “What was it for?”
Avoid one folder with hundreds of unrelated files. Also avoid a long chain of folders containing only one item each. Ask whether a classmate could guess where to look. Put completed work in a clearly named archive so everyday folders stay useful.
Make each name informative
Use a short, consistent pattern that describes the contents. Add a date, author or version when it helps. For example, 2026-03-14_science_lab-report_maya_v02.docx gives more information than Document1.docx. A team should agree which parts of the pattern are required before work begins.
Dates written YYYY-MM-DD sort in date order when the rest of the naming pattern is the same. Keep two digits for month and day. Compare these sets:
| Month-first names, sorted as text | Year-first names, sorted as text |
|---|---|
01-05-2027 | 2026-03-02 |
03-02-2026 | 2026-12-20 |
12-20-2026 | 2027-01-05 |
The first set puts January 2027 before dates in 2026. The year-first set follows time correctly. This date order comes from ISO 8601, an international date standard.
Leading zeros help number sequences sort consistently. Use Lab01, Lab02 and Lab10. Some programs sort character by character and put Lab10 before Lab2. Others recognize the numbers, but padded numbers work across more systems.
Keep names portable and versions clear
Letters, digits, hyphens and underscores are useful choices for names shared across devices. Windows forbids characters such as :, ?, *, / and \ in names. Other punctuation and very long paths can cause trouble during uploads or copying. Names such as field-trip_permission-form.pdf are easy to read and transfer.
For a local file without version history, save important stages with version numbers: poster_v01, then poster_v02. “Final” becomes confusing when another edit is needed. Put the version before the extension, and use one agreed current file. Two teammates editing separate copies in different folders can create conflicting results even when each copy has a neat name.
Write the team's folder and naming rules in an agreed place everyone can find. Move files out of Downloads once you know what they are, and rename default titles while their meaning is still fresh.
Key Takeaways
- Choose folder groups that match how people will search.
- Use meaningful names and one shared naming pattern.
- Use YYYY-MM-DD dates and leading zeros for consistent sorting.
- Keep local stages numbered and make the current copy clear.
1.3 Keep copies you can recover
Saving work often protects recent edits. A backup protects against losing the saved file itself. It is a separate copy kept so you can restore work after a mistake, device failure, theft or ransomware that locks your files.
Separate three jobs
| Method | Main job | Important limit |
|---|---|---|
| Backup | Recover lost or damaged work | It must be usable and recent enough. |
| Sync | Keep working copies up to date | Deletions and damage may spread too. |
| Archive | Store finished work out of the way | A sole archived copy can still be lost. |
Synchronization copies changes between a device and cloud storage or between devices. Deleting a synced file may delete it everywhere. A service's bin and history can help, but they have retention limits. Keep a separate backup for important work.
Archiving means moving rarely used files into clearly labeled storage. Moving last year's projects to another drive frees space on the working drive. Moving them to another folder on the same drive does not. Compression can reduce their storage size. If the archive drive holds the only copy, its failure still destroys the work.
Plan three copies
The 3-2-1 rule calls for at least three copies, including the original, on two kinds of storage, with one copy off-site. Jordan keeps an art portfolio on a laptop, backs it up to an external drive, and uses an online backup service that retains earlier copies separately from the working files. A fire at home could destroy both local devices; the off-site backup provides another recovery route.
An internal drive is fast but can be lost with the device. External drives are portable but can be lost or damaged. A school network drive depends on the network and its managed backup arrangements. Cloud storage is off-site but depends on your account, provider and connection. Choose a plan that covers more than one kind of failure.
Choose a backup type
A full backup copies all selected files. An incremental copies files changed since the last backup of any type. A differential copies files changed since the last full backup.
Suppose a full backup on Sunday is 50 GB. On each weekday, 2 GB of different files change. Incremental backups copy 2 GB each day: 10 GB across five weekdays, or 60 GB including Sunday. To restore Friday's state, use Sunday's full backup and all five incrementals in order.
Differentials grow during the week: 2, 4, 6, 8 and 10 GB. That is 30 GB of weekday backups, or 80 GB including Sunday. Restore using Sunday's full backup and Friday's differential. The latest differential already includes the changes from earlier weekdays.
Check the recovery route
Schedule regular automatic backups, protect private backup data with access controls or encryption, and disconnect an external backup drive when it is not being used. Test a restore occasionally. An unreadable backup, or one missing the folder you need, cannot recover the work at the moment it matters.
Key Takeaways
- A backup is a separate recovery copy; sync can spread unwanted changes.
- The 3-2-1 rule includes the original, two backups and one off-site copy.
- Incremental recovery needs the full backup and every later incremental.
- Differential recovery needs the full backup and the latest differential.
- An archive organizes finished work and still needs backup protection.
- Automate backups, protect them and test restoration.
2Choose file formats and reduce file sizes
The right file format lets a reader do the job: edit a draft, import a table, inspect a screenshot or print a finished report. Compare familiar document and media formats, and see what can disappear during conversion. Then check sizes and compression choices before sending files. Keeping an editable, high-quality original gives you room to revise while a smaller sharing copy meets the receiver’s needs.
2.1 Save a format the reader can use
A file's format describes how its data is organized. Its extension helps identify that format, but the letters alone do not change the data. Choose a format by asking what the reader needs to do.
Keep an editable original
An application or native format preserves the features used by the program. Common examples include Word documents (.docx), Excel spreadsheets (.xlsx), PowerPoint slides (.pptx) and Access databases (.accdb). OpenDocument formats include .odt, .ods and .odp. Older Office files may end in .doc, .xls or .ppt.
A generic format works in many programs and on different systems. It helps when a receiver uses different software, cannot install an app, or needs a file that will remain readable later. Broad support can come with lost editing features, so keep the original too.
| Format | What it keeps | Useful purpose |
|---|---|---|
| TXT | Plain characters | Simple notes without formatting |
| RTF | Text and basic formatting | A document for different word processors |
| CSV | Table values as plain text | Moving data into another program |
| Page layout | Reading and printing a finished document |
PDF preserves layout and is usually less convenient to edit, but PDF editors can still change it. For a draft that a classmate must revise, send the editable format or share a cloud document.
Move table data carefully
A CSV file contains rows of values separated by commas. For example:
Name,Event,Time
Ava,100 m,13.42
Leo,100 m,14.05
The first row provides headings. A spreadsheet or database can import the data. CSV does not preserve spreadsheet charts, cell colors or formulas: formula results become values. Saving a spreadsheet as CSV normally exports only its current sheet. Keep the workbook if you will need its calculations or other sheets later.
Web pages use HTML for content and structure and CSS for appearance, including colors and layout. Both are plain text. Browsers use the CSS rules with the page; opening a CSS file by itself does not display a complete web page. Exporting a document as HTML may also create a folder of images that must stay with it.
Convert, then inspect
Use Save As, Export, Download as, or a PDF print option to create the new format. Renaming report.docx to report.pdf only changes the label. The contents remain a Word document and may fail to open correctly.
After export, open the new file. Check page layout, fonts and any features you need. Conversions can lose comments, tracked changes, macros, formulas or animations. A scanned PDF contains page images; OCR, optical character recognition, can turn those images into editable text. Check the result for misread letters and numbers.
Show full extensions when checking received files. In invoice.pdf.exe, the final extension is .exe, which identifies a program. Hiding extensions can make that name look like a PDF. Do not decide what a file is from the first familiar letters in its name.
Key Takeaways
- Keep the editable application file when exporting another format.
- Match the format to the reader: edit, read, print or import data.
- CSV keeps table values, without formulas, charts or workbook structure.
- Use an export command; changing an extension does not convert data.
- Check converted files and OCR text for errors.
2.2 Choose clear images and suitable media files
Photos, diagrams, recordings and videos need different kinds of storage. The useful choice balances detail, file size and what the receiver will do with the file.
Pixels and compression
A digital image is a grid of pixels, tiny points of color. Its pixel dimensions are its width and height. A 4000 by 3000 image contains 12,000,000 pixels. At 3 bytes per pixel, uncompressed color data would occupy 36,000,000 bytes, about 36 MB in decimal units. Compression makes many actual image files much smaller.
Lossless compression allows the exact stored data to be recovered. Lossy compression discards some detail permanently to save more space. This can work well for photos, music and video, where small changes may be hard to notice. Text, program code and table data need exact recovery.
Match the image to its job
| Format | Main features | Good uses |
|---|---|---|
| JPG or JPEG | Lossy; adjustable quality | Photos with many colors and smooth shading |
| PNG | Lossless; supports transparency | Screenshots, diagrams, logos and text |
| GIF | Up to 256 colors per frame; simple animation | Short loops and simple graphics |
JPG can keep a photograph small. Strong compression can produce artifacts, visible blocks or smudges around edges. Repeated editing and lossy saving can add damage; simply viewing a JPG does not recompress it. A PNG keeps lettering sharp and can have a transparent background so a logo sits neatly on different colors.
GIF compression is lossless for its stored image data, but fitting a photograph into its limited color palette can discard colors first. It also supports a fully transparent palette color. This makes GIF useful for simple loops but a poor choice for a detailed class photograph.
Converting a damaged JPG to PNG cannot recreate detail that was already removed. Keep the original image for future editing and export a sharing copy.
Sound and moving images
MP3 and AAC audio use lossy compression. WAV is commonly uncompressed and large; FLAC stores audio losslessly. MP4 video commonly contains compressed picture and sound data and is useful for sharing, but videos can still exceed email limits. The format must also work on the receiver's device.
A recorded interview for classmates can be exported as MP3. Keep the highest-quality original for editing. For a screenshot of an error message, choose PNG so the help desk can read the text. A school website photo can use JPG at suitable dimensions and quality.
More pixels are useful for large displays, cropping or printing, but can be wasteful for a small web image. Resize a sharing copy to suit the display, then inspect it. The exact byte size depends on the picture and compression settings, not just its width and height.
Key Takeaways
- Pixel dimensions help describe an image; byte size also depends on its format and compression.
- Lossless compression preserves data; lossy compression permanently removes some detail.
- JPG suits photos, PNG suits sharp graphics and transparency, and GIF suits simple loops.
- Keep a high-quality original before making smaller media copies.
2.3 Make files fit without losing the original
A smaller file needs less storage, mobile data and transfer time. Email attachments and upload forms also have size limits. First check the file sizes, then choose a method that suits their contents.
Read the units
A byte contains 8 bits. Decimal storage units increase in steps of 1000: 1 KB is 1000 bytes, 1 MB is 1000 KB, 1 GB is 1000 MB, and 1 TB is 1000 GB. Some software counts in steps of 1024 instead. Windows may show a marketed 500 GB drive as about 465 “GB”; those binary-sized units are properly called GiB. The number of bytes has not changed.
Personal Gmail and Outlook.com accounts each allow 25 MB of attachments per message. School and work account limits are set by administrators. Check the limit that applies to both the sending method and recipient.
Pack and extract files
A ZIP archive bundles files and folders into one file, usually with compression. ZIP, RAR and 7z are archive formats. Their compression is lossless, so extraction recovers the exact original files. ZIP support is widely built in; support for other archives depends on the device and software.
To use an archive, select the needed files, choose the compression command, and give the archive a clear name. The receiver should extract it into an ordinary folder before editing. Opening a document inside an archive can create a temporary copy whose edits are easy to lose.
Compression savings depend on the contents. A 40 MB folder of CSV files compressed to 8 MB saves 32 MB:
A 40 MB folder of JPGs might shrink to only 39 MB, saving 2.5%. JPG, PNG, MP3, MP4 and DOCX already use compression, so zipping them often saves little. Zipping an existing ZIP again gives little benefit too.
Reduce media or share a link
Priya has six JPG photos of 4.2 MB each. Together they total 25.2 MB, above a 25 MB attachment limit. A ZIP cannot be relied on to make them fit. She can share the full-size files through a restricted cloud link, or make smaller sharing copies.
Resizing from 4000 by 3000 to 1600 by 1200 reduces the pixel count from 12,000,000 to 1,920,000: 16% remains. A sharing copy might be roughly 0.7 MB, with all six around 4 MB, but she must measure the exported files. Pixel count alone does not fix the final compressed size.
Other methods include lowering JPG quality, compressing pictures within a presentation, cutting unused video or exporting video at lower resolution. Keep the full-quality original. If an archive is password protected, send the password through a separate channel; including it in the same email gives anyone reading that email both pieces.
Key Takeaways
- Compare total attachment size with the account or upload limit.
- ZIP compression is lossless and works best on data that is not already compressed.
- Extract archived documents before editing.
- Measure exported media: fewer pixels do not guarantee a particular byte size.
- Keep original-quality files and share suitable copies or a permission-controlled link.
3Communicate clearly by email and choose the right channel
A useful message reaches the right people with enough detail to act. Learn how recipient fields, replies, attachments and shared links work, then write a clear request and check it before sending. Mailbox tools and calendars keep actions and appointments visible. Choosing between email, comments, chat and calls helps the same information fit different audiences, schedules and levels of urgency.
3.1 Choose recipients and send the right file
Email sends messages between accounts. It is asynchronous: the reader can respond later. An address such as maya.lopez@lakesideschool.example has a mailbox name, an @ sign and a domain identifying its organization or provider. Check the whole address; autocomplete can select a different person with a similar name.
Put each person in the right field
| Field | Purpose |
|---|---|
| To | Main recipients who should read or act |
| Cc | People who should stay informed |
| Bcc | Recipients whose addresses are hidden from other recipients |
A subject line names the topic. The body contains the message. A signature can add your name, role and contact details automatically. Mark high importance only when it helps readers recognize a genuinely urgent message.
For a coach's update to 24 families, Bcc keeps families' addresses hidden from one another. The coach can put her own address in To and the families in Bcc. Bcc recipients still see To and Cc. If one replies to everyone, that person can reveal that they received the hidden copy.
An address book stores contacts. A contact group, also called a distribution list, lets one group name stand for many addresses. Check the members before sending; an old member may still be included. A group by itself does not hide the addresses, so choose Bcc when needed.
Reply, reply to everyone or forward
Reply usually answers the sender. Reply all reaches the sender and the visible To and Cc recipients. Check the address fields before sending. A private acknowledgment rarely needs every member of a large group.
Forward sends the message to new people you choose. It normally carries its attachments; replies usually do not. Read the earlier thread before forwarding it, check permission to share, and remove private information that the new reader should not receive.
Attach a copy or link to a shared file
Before attaching, open the file and check its contents, version, name, format and size. Mention it in the body: “I attached the updated schedule as a PDF.” Wait for the upload to finish before sending.
An attachment gives each reader a separate copy. A cloud link points readers to one shared file, whose updates they can see. Link access depends on permissions, and the owner can remove that access later. Removing a link's permission cannot retrieve an attachment already delivered or a copy already downloaded.
Email leaves a searchable record and works across schedules. It can also be missed, forwarded or misunderstood, so do not assume delivery means someone has read it. A sent email usually cannot be taken back. Gmail's Undo Send setting provides only a short cancellation window, from 5 to 30 seconds; it does not retrieve a message days later.
Key Takeaways
- Use To for action, Cc for awareness and Bcc to hide recipient addresses.
- Check group membership and expanded recipient fields before sending.
- Reply all includes visible To and Cc recipients; use it only when they need the answer.
- Forwarding can carry attachments and private thread content.
- Attachments create separate copies; shared links need permissions.
- Check the file and wait for its upload before sending.
3.2 Write a message the reader can act on
A useful email lets the reader quickly understand who is writing, why, and what should happen next. Netiquette means polite, responsible online behavior. Clear writing is part of that behavior.
Put the purpose first
Use a specific subject, a suitable greeting, a direct first sentence, the details the reader needs, and a clear request or next step. Finish with a polite closing and your name. Short paragraphs are easier to scan than one long block.
Consider a message with no subject: “hey can u send me the homework i wasnt there!!!! thx”. The teacher has to work out the class, missed lesson and request. A clearer version is:
Subject: Missed science class on Tuesday: Unit 4 homework
Dear Mr. Okafor,
I missed science class on Tuesday, October 6, because of a dentist appointment. Could you tell me what homework was set for Unit 4, or where I can find the worksheet?
I will hand it in by Friday.
Thank you,
Jamal Reed, Class 9B
The subject identifies the missed lesson. The question points to the exact worksheet Jamal needs, so the teacher can answer without asking for more details.
Match the tone to the reader
A teacher, employer or unfamiliar adult normally needs full sentences, standard spelling and a respectful greeting. A friend may be comfortable with an informal style. Avoid slang and text abbreviations in formal messages. ALL CAPITALS can read as shouting, and sarcasm can be misread without tone of voice.
If you are upset, save a draft and return to it later. Read the message aloud to check how it may sound. A simple request such as “Could you confirm the meeting room?” is clearer than a complaint that makes the reader guess the question.
Follow account rules and protect people
A school's or employer's acceptable use policy explains permitted use of its accounts. Follow its rules on respectful messages, confidential information and sharing copyrighted work. Do not send a paid book or someone else's private document without permission. Use the right account for the purpose.
Do not send passwords, security codes or sensitive personal details in ordinary email. A message may reach the wrong person, be forwarded or remain stored for years. Protect your account with a strong password and two-factor authentication, and sign out of shared devices.
Read once before Send
Check the recipients, subject, spelling, tone and attached file. Confirm that the file actually finished attaching and that the message comes from the intended account. When replying, answer each question and retain useful thread context. Update the subject if the topic changes.
Follow the response time agreed at school or work. If a full answer needs more time, a short acknowledgment can explain when the sender can expect it. Avoid chain messages and rumors that add clutter or harm other people.
Key Takeaways
- Give the reader a clear subject, purpose, request and sign-off.
- Choose a respectful tone and level of formality that suit the reader.
- Follow account rules and protect private information.
- Read the message and check recipients and attachments before sending.
3.3 Keep messages and meetings under control
A mailbox is easier to use when you can tell what needs action, what is finished and what must be kept. A calendar handles when work or meetings should happen.
Know where messages go
The Inbox receives new mail. Sent keeps messages you sent; Drafts holds unfinished messages. Junk or Spam holds messages caught by filtering. Trash or Deleted holds deleted messages until removal. Archive keeps mail outside the Inbox.
Create folders for classes or projects, or use labels where available. A message can carry several labels. Archiving clears the Inbox while keeping the message searchable. Deleting places it on a path toward removal, so do not use Delete for work you still need to keep.
Flag, star or mark unread a message that needs attention. Where the app allows it, turn it into a task with a due date and reminder. An unread mark alone cannot tell you whether the action is due today or next month.
Let rules sort predictable mail
A rule or filter checks a condition and performs an action. For example: “Messages from the club coach go to Basketball and receive a flag.” Test a new rule on a few messages. A rule that matches every message containing “club” could hide unrelated mail too.
Search by sender, subject, date or attachment. To find a permission form from last month, combine the teacher's name with “permission”, then filter for messages with attachments. Search the whole mailbox if you already archived it.
Large attachments can quickly fill mailbox storage. Save important files in suitable folders, then remove mail you no longer need and empty Trash when appropriate. Saving an attachment elsewhere does not itself remove the message's stored copy.
Use calendars for scheduled events
A meeting invitation records the date, start and end time, place or link, and guests. Accept, Tentative and Decline tell the organizer whether you plan to attend. Accepting normally adds the event to your calendar. Check availability before replying, and send an update if your plans change.
A recurring event creates a series. The chess club meets every Tuesday from 3:30 to 4:30 p.m., with a reminder 15 minutes before it starts. A member who misses one Tuesday should change that occurrence, not cancel the entire series. Calendar invitations can display an event in each guest's local time; the organizer must set the event's time zone correctly.
Set useful automatic replies
An automatic reply can tell people when you will return and who can handle urgent questions. For example: “I am away until Monday, April 6. For science club questions, please contact Ms. Rivera.” Keep it short and avoid personal details about an empty house or travel plans.
When an email asks for work by Friday, create a task for the deadline. When it invites you to a meeting at a fixed time, use the calendar. This keeps actions and appointments visible even after the message leaves the Inbox.
Key Takeaways
- Archive keeps mail searchable; Delete leads toward removal.
- Use flags and dated tasks to track unfinished actions.
- Test rules and combine search filters to find messages.
- Removing unneeded large messages can recover mailbox space.
- Check invitation details, time zones and recurring-event choices.
3.4 Choose a channel that fits the situation
The best communication method depends on the job. A message can be well written and still fail if the audience cannot access it or sees it too late.
Decide whether people need to meet live
Synchronous communication happens at the same time: a phone call, video meeting or live chat. It supports quick questions and immediate clarification. People need a shared time and a working connection.
Asynchronous communication allows replies at different times: email, forum posts, comments and recorded messages. It gives people time to think and works across different schedules. Email and written comments also leave a searchable record.
A tool can support both patterns. A shared document can be edited together during a call or over several days. Choose how people will use it, not just the app's name.
Start with audience and purpose
Ask who needs the message, how many people are involved, what they need to do, and how urgent it is. Then consider privacy, formality, a record, internet access and accessibility needs such as captions.
| Situation | Useful choice and reason |
|---|---|
| Today's practice moves 15 minutes later | Agreed team chat for a short urgent update |
| Requesting an assignment extension | Email for a formal request and written record |
| Discussing four competing project designs | Live call with a shared document for discussion |
| Asking about one paragraph | A comment attached to that paragraph |
Urgency still depends on the reader noticing the channel. An important last-minute change may need a call if the agreed chat is not being checked.
Understand the online space
A forum groups discussions into threads, often with a moderator. A blog presents posts from an author or team, usually newest first. A wiki lets people with permission edit connected web pages and keeps a history of changes. A webinar is an online presentation to an audience. VoIP carries voice calls over the internet. Social media can reach a large audience quickly, but a public post is a poor place for a private school matter.
These differences matter. A forum suits an ongoing discussion that people join later. A wiki suits an evolving shared handbook. A video call helps a group resolve a confusing issue live, but it needs a time everyone can attend.
Reduce barriers
Text lacks tone and body language. Too many messages, weak connections, different languages and different time zones can all block communication. Write short, clear messages, agree response times and record decisions where the team can find them. Provide captions for people who need them.
Agree channel roles: chat for quick questions, email for formal requests and document comments for feedback. Otherwise a decision may be buried in one person's messages. Before sharing, consider permission and the wider audience: even a disappearing message can be copied or screenshotted.
Key Takeaways
- Synchronous methods support live exchange; asynchronous methods fit different schedules.
- Choose by audience, purpose, urgency, privacy, access and need for a record.
- Forums, blogs and wikis organize information in different ways.
- Agree channels and response times so decisions are easy to find.
- Online messages can be copied and shared beyond their first audience.
4Recognize spam and phishing and respond safely
Unwanted messages and scam requests can arrive through familiar-looking channels. Learn what makes bulk mail spam, how filters make mistakes, and how to judge a request beyond its appearance. Practice checking destinations and verifying messages through trusted routes. Knowing what to report and how to respond after sharing information can limit damage and make it easier to get help quickly.
4.1 Recognize unwanted bulk messages
Spam is unsolicited bulk messaging: many people receive messages they did not ask for. It may advertise products, promote scams or carry harmful links. It can arrive in email, texts, social messages or comment sections.
Why so much spam arrives
Sending messages automatically costs little, so a tiny response rate can be profitable. Spammers collect addresses from public posts, stolen data and guesses. Spam wastes time and storage and can bury a useful message among unwanted ones. Some messages also attempt fraud or deliver malware.
Receiving a message you dislike is not enough to call it spam. A newsletter you chose to receive is requested mail, even when you no longer enjoy it. An expected email from your teacher can be genuine whether it has an attachment or not.
Understand the filter
A spam filter examines signals such as the sender's reputation, links and wording. It places likely spam in Junk or Spam. It makes judgments, so it can make mistakes:
| Mistake | What happens | What you can do |
|---|---|---|
| False positive | Genuine mail is treated as spam | Find it in Spam and mark Not spam. |
| False negative | Spam is allowed into the Inbox | Mark it as spam. |
If a worksheet never appears, check Spam before asking for another copy. Seeing something in the Inbox does not make it trustworthy; filters miss some unwanted messages. Marking Spam and Not spam gives the service feedback about its decisions.
Reduce exposure and respond sensibly
Keep your main address off public pages when possible. Use a separate address for sign-ups, and leave marketing-consent boxes unchecked when you do not want messages. Use Report spam or Block for suspicious bulk mail. Replying “Stop” can tell the sender that the address is active.
An unsubscribe link is useful in a genuine newsletter you signed up for. In suspicious spam, use the mail service's report function: the message's unsubscribe link could confirm your address or lead to a harmful site. Decide from the sender and context before treating that link as safe.
Sort three cases
A surprise “free phone” offer sent widely by an unknown sender is unwanted bulk mail and may also be a scam. A museum newsletter you explicitly requested is not spam; unsubscribe if it is no longer useful. A teacher's expected worksheet belongs with your school mail.
The key questions are whether you asked for the message and whether it is being sent in bulk. A big attachment, bright design or unfamiliar subject does not settle those questions on its own.
Key Takeaways
- Spam means unsolicited bulk messages, not every message you dislike.
- Filters can hide genuine mail or allow spam into the Inbox.
- Check Spam for missing expected mail and give the filter feedback.
- Use reporting tools for suspicious spam; unsubscribe from genuine requested newsletters.
4.2 Check suspicious requests and get help quickly
Phishing uses a false trusted identity to trick someone into giving up information, opening harmful files or sending money. A message can look polished and still be a scam. Focus on its request and where it sends you.
Recognize the pressure
Warnings include an unexpected payment request, a demand for a password or security code, an account-closure threat, a prize offer, an unfamiliar attachment or an address imitating a known organization. A real contact's account can be taken over, so a familiar name is not enough.
Spear phishing uses details about a particular person or group. Smishing arrives by SMS; vishing uses voice calls. Pharming redirects a device toward a fake site through harmful code or altered settings and may involve no message at all.
Inspect the destination
Hover over a link on a computer to inspect its real address. On a phone, use the link-preview option, often available by pressing and holding, without opening the page. Check the website host, the name after https:// and before the next slash, in a simple web address.
For example, https://northfieldbank.account-check.example/login is under account-check.example; “northfieldbank” is only a name placed in front. It does not establish a connection to a bank. Real domains can have endings such as .co.uk, so the rule is not simply “take the last two parts.” Compare the host with the organization's address you already know. Lookalike characters, such as a digit replacing a letter, also deserve attention.
HTTPS encrypts a connection; it does not establish that a site is honest. Scammers can copy logos and write correct, fluent English. An urgent request at an unfamiliar host remains suspicious even when a padlock appears.
Verify without using the message
Suppose “Northfield Bank Security” threatens suspension within 12 hours and asks you to log in through its link. Open the bank's official app or type its known address yourself. For a school request, ask the teacher in person or use an established contact route. Do not rely on a phone number supplied by the suspicious message.
Report suspicious messages through Report phishing or your school's IT team, then delete them. Do not send your password or security codes to anyone asking by message or call. Unexpected .exe programs or Office files asking to enable macros need particular care; ZIP packaging does not make their contents safe.
Act after a mistake
If you opened a suspicious link, tell a trusted adult or IT team promptly. If you entered a password, change it through the real service and change it on accounts where you reused it. Turn on two-factor authentication. If you shared payment details, contact the bank; if you opened a harmful attachment, get help and run the approved security scan. Quick reporting gives people more time to limit damage.
Key Takeaways
- Judge unexpected requests and destinations, even when the sender name looks familiar.
- Use a known app, address or contact route to verify a suspicious message.
- HTTPS protects the connection; it does not guarantee an honest website.
- Report suspicious messages through the mail service or IT team.
- If details were shared, use the real service to secure the account and get help promptly.
5Store, share and work together in the cloud
Cloud tools let a team use one shared file, but useful collaboration needs clear access and clear roles. Set permissions that fit each person’s task, then handle feedback through comments and suggestions. Version history helps you trace changes and recover missing work. A careful recovery choice protects the parts teammates have improved since the older version was saved.
5.1 Share a cloud file with the right people
Cloud storage keeps files on a provider's servers. You reach them through a website, app or sync folder. A school account may provide a cloud drive that lets a group work on the same file.
Weigh convenience and dependence
Cloud files can be reached from different devices and survive damage to your own device. Sharing and co-editing are easier, and many services keep versions. But you depend on the connection, provider, account and storage allowance. Some files can be prepared for offline use; reconnecting is needed to upload changes and receive others' edits.
Private data also needs careful handling because it is stored on another organization's servers. Protect the account and follow school rules about which information may be stored there. Keep a separate recovery plan for important work.
Set both who and what
Sharing has two decisions: who may open the file, and what each person may do.
| Role | Typical ability |
|---|---|
| Viewer | Read the file |
| Commenter | Read and add feedback; sometimes suggest edits |
| Editor | Change the content; sharing powers depend on settings |
| Owner | Control the file and access, including deletion |
Give the lowest permission that lets someone do their task. This is the principle of least privilege. A reader does not need editing rights just to see a finished poster.
For the audience, choose specific signed-in people, members of the organization, or anyone with the link. “Anyone with the link” can include strangers who receive a forwarded link. An unlisted link is still broadly accessible under that setting.
Apply a sharing plan
A science-poster group has four student editors. The teacher needs to leave feedback, so commenter access fits. When the work is ready, classmates receive view access. The draft contains names and photos, so the group restricts access to named people.
Before sending, check the recipients' accounts and permissions. If a person gets “Access denied”, check whether the right account is signed in and whether it was added. Use Request access to contact the owner when needed. Increasing access to everyone is not necessary just to fix one missing invitation.
A link keeps readers on one current file, and its access can later be removed. An email attachment gives them independent copies. Removing cloud access does not erase copies people already downloaded, so share thoughtfully from the start.
Maintain access over time
Review shared lists when a project ends. Remove permissions that are no longer needed, and keep important work under an owner who will retain it. Download or transfer permitted work before a school account closes.
If two people edit offline copies, sync may produce a conflict. Compare both files and combine the needed changes before choosing the master. Uploading one copy blindly can lose another person's work.
Key Takeaways
- Cloud storage is useful across devices but depends on accounts, providers and connections.
- Set both the audience and each person’s permission.
- Give the lowest permission needed for the task.
- Anyone-with-the-link access can spread through forwarding.
- Review ownership and remove unneeded access after a project.
- Compare conflicting offline copies before merging changes.
5.2 Work together without losing feedback
A shared online document lets several people edit one file. In real-time co-editing, you see named or colored cursors and changes as they happen. A group can also work at different times and leave feedback for the next person.
Keep one working document
Agree who owns each section and where the master document lives. Give sections clear headings. A shared task list should name each job, the person responsible, the due date and its status. “To do”, “Doing” and “Done” can make progress easy to see.
Downloading a copy, editing it alone and emailing it back does not update the shared document. If someone cannot open the master, help them request access. Making another file may create two competing versions before the group notices.
Use comments to ask and discuss
A comment attaches a note to selected text, a cell or another part of the file. It leaves the content unchanged. Replies form a thread so the discussion stays beside the relevant work.
An @mention names a person and can notify them. Some tools also let you assign the comment as a task. Be specific: “@Nora, can you check the date in this sentence?” tells Nora where to look and what to do. “Fix this” gives less help.
Resolve the thread after the issue is handled, not just after reading it. Resolved comments usually leave the main view but remain available in comment history. A reply can explain what changed or why the group kept the original.
Suggest before replacing
Suggesting mode or Track Changes records proposed edits for review. The writer can accept or reject them. Authorized reviewers can accept or reject suggestions according to the file’s permissions.
During peer review, Leo suggests changing “alot” to “a lot”. Ava accepts the correction. He separately comments, “Could the conclusion explain what you learned?” Ava rewrites it and resolves the discussion. The correction is a proposed edit; the question about meaning belongs in a comment.
Discuss major changes before removing a teammate's work. Section owners help prevent two people rewriting the same paragraph at once, while suggestions leave decisions visible.
Credit sources and contributions
Record an outside source's author, title, website, date and license or permission beside the project sources. Check the image’s license or permission; credit alone does not establish a right to reuse it. Credit teammates honestly; version history can help show the changes each person made.
If an AI assistant is allowed, follow the school's rules, check the facts and tell the group and teacher which work was AI-assisted. Keep private information out of assistant prompts. A fluent draft still needs human checking before it becomes part of the team's report.
Key Takeaways
- Keep one master document and agree who handles each task.
- Comments discuss content without changing it; mentions direct attention.
- Suggestions record proposed edits for acceptance or rejection.
- Resolve feedback after addressing it and keep source credits.
- Follow rules for AI use, check its output and identify its contribution.
5.3 Recover earlier work without losing later changes
A version is a file's state at one moment. Version history keeps earlier states, often showing who changed the file and when. It can help recover missing work and explain how a team developed its ideas.
Preview before restoring
Open version history and inspect the dates, authors and highlighted changes. Preview the version you think you need. A helpful name such as “After peer review” makes an important stage easier to find than a long list of timestamps.
Restoring a version makes that earlier state the current file. In tools such as Google Docs and Microsoft 365, intervening versions remain in history, so a restore can itself be reversed. Even so, restoring the whole file changes what teammates see now. Tell the group before a broad rollback.
Recover the smallest needed part
Suppose a history group's introduction disappears on Wednesday. The version from Tuesday at 8:42 p.m. still contains it, but the next version does not. Meanwhile, teammates have improved other sections.
- Preview Tuesday's version and locate the introduction.
- Copy the missing paragraph.
- Return to the current file and paste it in the right place.
- Check that the newer sections remain and leave a comment about the recovery.
A whole-document restore would also bring back the older versions of those improved sections. Copying just the missing paragraph preserves the later work. Some tools let you create a separate copy of an old version, which can help when comparing.
Choose Undo or history
Undo reverses recent actions while editing: Ctrl+Z on Windows or Command+Z on a Mac. It is useful when you just deleted a sentence. It is not a dependable way to recover a teammate's deletion from yesterday. Version history reaches beyond your current editing session and includes other people's changes.
History supports recovery, but its retention depends on the service and settings. Earlier versions may help after ransomware damage only if those versions still exist. Keep important backups independently of the working document and its history.
Keep local stages understandable
Local or USB files often have no automatic version history. Save important stages with ordered version numbers, keeping the extension. A short change log records the date, author and change when files have to be exchanged.
A team should still agree on one master file. Names such as “final”, “new-final” and “Sam-edits-final” cannot establish which copy contains everyone's changes. At completion, keep an editable original and a PDF copy for stable reading and printing. The PDF is less likely to change accidentally, but it can still be changed with suitable software.
Key Takeaways
- Preview history to identify when and where a needed change occurred.
- Restore a whole version only when the whole earlier state is needed.
- Copying a missing section from history preserves unrelated newer edits.
- Undo handles recent actions; history can reach earlier shared work.
- Name important stages, keep local version numbers and retain backups.
Files, Email and Online Collaboration examples
1Organize a project and plan its recovery
14 steps
- 1IntroductionGive the project a home
A school gardening team needs plans, photos and a results table. Before anyone edits, the team must know where the working files live and which copy is current.
Follow three decisions: locate the actual file, organize its folder and name, and keep a separate way to recover it if the working copy disappears.
- 2ExplanationRead the route to a file
A path works like directions through storage. In
/School/Garden/Plans/layout.docx, follow School, then Garden, then Plans to the document.The last part is the filename;
.docxis its extension. A file with the same name under a different folder is a different item. Check the route before assuming two names refer to the same copy. - 3ExampleMake a copy deliberately
The team copies
layout.docxfrom the laptop to a USB drive for a meeting. The original stays on the laptop. Editing the USB copy changes only that copy.To relocate the working file instead, use a move command. Windows uses Cut then Paste; Finder on a Mac uses Command+C followed by Option+Command+V. The destination should now hold the file, with no original left in the old folder.
- 4ChallengeTake the actual presentation
A teammate copied a shortcut to the garden presentation onto the USB drive. At the meeting, it cannot find the school file. What needs to be copied?
---reveal---
Copy the presentation itself. A shortcut holds a pointer to another location, so taking the pointer does not take the file’s contents. Check that the USB drive contains the actual presentation before leaving school.
- 5ExplanationGroup files by how people look
The team chooses a Garden folder with subfolders for Plans, Photos and Results. Each level follows a clear grouping rule.
This is useful when a teammate asks for “the latest planting plan” or “the growth measurements.” A single crowded Downloads folder would make both searches harder, while a long chain of one-file folders would add needless searching.
- 6TipMake dates and stages sortable
Use a name such as
2026-04-09_planting-plan_v03.docx. The date runs year, month, day; the version has two digits.When the rest of the pattern matches, year-first dates sort in time order. Leading zeros keep
v02beforev10even in systems that compare characters. Add a new stage number before the extension when keeping an important local revision. - 7ChallengeRepair a confusing naming habit
Three plans are called “final”, “new-final” and “really-final”. Two people are editing different ones. What should the group agree before continuing?
---reveal---
Compare the contents, choose one current file and adopt ordered versions for saved stages. Meaningful names alone will not combine edits from separate copies. The team also needs one folder rule that everyone follows.
- 8AnalogySeparate a mirror from a spare
Think of sync as keeping two noticeboards alike: remove a notice on one, and the removal appears on the other. A backup is a spare kept for recovery.
The synced garden folder is convenient across devices, but a deletion can travel too. A separate backup with recoverable copies gives the team another route when the working locations share the same mistake.
- 9ExampleBuild a full starting copy
The team selects 12 GB of project work for a full backup on Friday. A full backup copies all selected files, so it provides a complete starting state.
The team also checks that a file can be restored. A backup job labeled “complete” is less useful than a tested recovery route if the wrong folders were selected or the stored copy cannot be opened.
- 10ExampleFollow an incremental chain
On Monday, 1 GB of files change. Tuesday brings changes to a different 2 GB. Incremental backups store 1 GB on Monday and 2 GB on Tuesday, because each begins where the last backup stopped.
To recover Tuesday’s state, start with Friday’s full backup, then apply Monday and Tuesday in order. Tuesday’s copy alone omits the files changed only on Monday.
- 11ExampleSee what a differential repeats
With differential backups, Monday stores the 1 GB changed since Friday. Tuesday stores 3 GB: Monday’s 1 GB plus Tuesday’s different 2 GB.
Both days are measured from the latest full backup. To restore Tuesday, use Friday’s full backup and Tuesday’s differential. You do not need Monday’s differential because its changes are included again on Tuesday.
- 12ChallengeCheck the off-site copy
The team keeps the original and an external backup in the same classroom. What addition protects against losing that whole room?
---reveal---
Keep a separate recovery copy off-site. The 3-2-1 rule calls for three copies including the original, two storage types and one copy elsewhere. Another folder on the same laptop would share the classroom risk.
- 13ChallengeFinish without losing protection
The team moves its only copy of last year’s results to an archive drive and makes a shortcut in the current project folder. Is the old work backed up?
---reveal---
No. The drive holds the only data copy; the shortcut is just a pointer. Archiving has organized the old results, but a drive failure would still lose them. Make a separate backup and keep the archive clearly named.
- 14RecapCheck location, order and recovery
Use the full path to identify the file, and choose Copy or Move deliberately. A shortcut cannot substitute for the actual data.
Agree on folders, meaningful names and ordered stages. For recovery, keep backups separate from working sync and archived storage, and know which full, incremental or differential copies a restore requires.
2Prepare files that other people can use
14 steps
Save this lesson to follow every Walkthrough step by step.
- 1IntroductionPrepare a project for sharing
- 2ExplanationChoose for editing or reading
- 3ExampleMove the table as values
- 4ChallengeConvert the contents
- 5ExplanationKeep lettering sharp
- 6Key InsightLost detail cannot be exported back
- 7ExamplePick audio and video copies
- 8ChallengeKeep the original in the workflow
- 9ExplanationMeasure before shrinking
- 10ExampleAdd every attachment
- 11ExampleTry the method that fits the data
- 12TipExtract before editing
- 13ChallengeMeet the size and editing needs
- 14RecapCheck purpose, loss and size
3Turn a message into a clear action
16 steps
Save this lesson to follow every Walkthrough step by step.
- 1IntroductionPlan a small event with clear messages
- 2ExplanationSeparate action from awareness
- 3ExampleCheck what travels with the message
- 4ChallengeReply to the people who need it
- 5ExplanationPut a clear request in order
- 6ExampleMake the request easy to answer
- 7ChallengeCheck beyond the wording
- 8ExplanationKeep actions visible
- 9TipMake rules narrow enough
- 10ExamplePut the rehearsal on calendars
- 11ChallengeKeep the later rehearsals
- 12ExplanationChoose whether discussion needs to be live
- 13ConnectionKeep feedback beside the work
- 14ChallengeChoose a shared reference space
- 15ChallengeHandle a change today
- 16RecapMake the next action visible
4Judge a message before acting
11 steps
Save this lesson to follow every Walkthrough step by step.
- 1IntroductionPause when a message pressures you
- 2ExplanationAsk whether it was requested
- 3ExampleSee both filter mistakes
- 4ChallengeLook for the missing worksheet
- 5ExplanationRecognize the intended action
- 6ExampleInspect the real destination
- 7Key InsightA padlock cannot judge honesty
- 8ChallengeVerify a convincing request
- 9TipGet help after submitting details
- 10ChallengeHandle a harmful attachment request
- 11RecapUse a trusted route to check
5Share one draft and recover missing work
14 steps
Save this lesson to follow every Walkthrough step by step.
- 1IntroductionKeep a team on one current draft
- 2ExplanationSet who may open the file
- 3ExampleGive each person the needed role
- 4ChallengeFix the access problem narrowly
- 5ExplanationKeep questions beside the passage
- 6ExampleReview a proposed wording change
- 7TipMake responsibility visible
- 8ChallengeChoose a comment or an edit
- 9ExplanationLocate the earlier state
- 10ExampleRecover only what is missing
- 11Key InsightChoose the scope of recovery
- 12ChallengeRecover a lost source note
- 13ChallengePlan the end of the project
- 14RecapKeep access, feedback and recovery clear
Files, Email and Online Collaboration practice questions
Set 1: Choose formats, sizes and email actions10 Practice Questions
Question 1 of 10
notes.docx to notes.pdf using Rename. What has changed?Show answerHide answer
Question 2 of 10
Show answerHide answer
Question 3 of 10
Show answerHide answer
Question 4 of 10
Show answerHide answer
Question 5 of 10
Show answerHide answer
Question 6 of 10
Show answerHide answer
Question 7 of 10
Show answerHide answer
Question 8 of 10
Show answerHide answer
Question 9 of 10
Show answerHide answer
Question 10 of 10
Show answerHide answer
Set 2: Find, organize and recover your work10 Practice Questions
Save this lesson to see every answer and practice every set.
Question 1 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 2 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 3 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 4 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 5 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 6 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 7 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 8 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 9 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 10 of 10
Show answerHide answer
Save this lesson to see this answer.
Set 3: Handle communication and suspicious mail10 Practice Questions
Save this lesson to see every answer and practice every set.
Question 1 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 2 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 3 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 4 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 5 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 6 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 7 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 8 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 9 of 10
portal.cedar-school.example. A message links to cedar-school.example.account-review.example/login and threatens account closure. What is the safest response?Show answerHide answer
Save this lesson to see this answer.
Question 10 of 10
Show answerHide answer
Save this lesson to see this answer.
Set 4: Protect accounts and work as a team10 Practice Questions
Save this lesson to see every answer and practice every set.
Question 1 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 2 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 3 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 4 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 5 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 6 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 7 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 8 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 9 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 10 of 10
Show answerHide answer
Save this lesson to see this answer.
Set 5: Make decisions across a digital project10 Practice Questions
Save this lesson to see every answer and practice every set.
Question 1 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 2 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 3 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 4 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 5 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 6 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 7 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 8 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 9 of 10
Show answerHide answer
Save this lesson to see this answer.
Question 10 of 10
Show answerHide answer
Save this lesson to see this answer.
Stuck on your own question? Homework Help
Key Terms
A
AAC
Acceptable use policy
Alphanumeric order
CLUB-014 and CLUB-015.Archive
Artifact
Asynchronous communication
Attachment
Automatic reply
B
Backup
Bcc
Blog
Byte
C
Cc
Change log
Chronological order
Cloud storage
Co-editing
Comment
Commenter
Compression
Contact group
CSS
CSV
D
Differential backup
Domain
E
Editor
Email archiving
Extension
.png extension helps Sana recognize an image before opening the screenshot.Extraction
F
False negative
False positive
File
File format
File path
File properties
FLAC
Flag
Folder
Folder hierarchy
Forum
Forward
Full backup
G
Generic format
GIF
H
HTML
HTTPS
I
Inbox
Incremental backup
J
JPG
L
Label
Leading zero
Part02 keeps it before Part10 in character-by-character sorting.Least privilege
Lossless compression
Lossy compression
M
Macro
Mail rule
Master file
Meeting invitation
Megabyte
MP3
MP4
N
Naming convention
Native format
Netiquette
Network drive
O
OCR
Owner
P
Permission
Pharming
Phishing
Pixel
Pixel dimensions
PNG
R
Ransomware
Recurring event
Reply all
Resizing
Restore
Root
RTF
S
Shortcut
Signature
Smishing
Source attribution
Spam
Spam filter
Spear phishing
Subject line
Suggestion
Synchronization
Synchronous communication
T
Task list
Track Changes
Two-factor authentication
TXT
U
Undo
V
Version
Version history
Viewer
Vishing
VoIP
W
WAV
Webinar
Wiki
Z
ZIP archive
#
@mention
3-2-1 rule
- 1Presentations and Images
- 2Files, Email and Online Collaboration
About this lesson
Make your own Study Materials
Turn your notes, slides and documents into Study Guides, Practice Questions, Flashcards and 6 more tools.